Experienced Weekend Supervisor Customer Service – Remote in Las Vegas, NV

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Weekend Supervisor Customer Service, you will play a vital role in improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Our culture is guided by diversity and inclusion, and we offer comprehensive benefits, career development opportunities, and a chance to make a meaningful impact on the communities we serve.

About arenaflex

arenaflex is a global organization that is committed to helping people live healthier lives and making the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. Our mission is to advance health equity on a global scale, and we are dedicated to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Job Summary

We are seeking an experienced Weekend Supervisor Customer Service to join our team in Las Vegas, NV. As a Weekend Supervisor Customer Service, you will be responsible for providing expertise and customer service support to members, customers, and/or providers. You will direct phone-based customer interaction to answer and resolve a wide variety of inquiries. This is a full-time position (40 hours/week) that requires flexibility to work any of our 10-hour shift schedules during our normal business hours of 10am - 10pm. Occasional overtime may be required.

Primary Responsibilities

* Coordinate and supervise daily/weekly/monthly activities of a team member

• Set priorities for the team to ensure task completion and performance goals are met
• Coordinate work activities with other supervisors, managers, departments, etc.
• Identify and resolve operational problems using defined processes, expertise, and judgment
• Provide coaching, feedback, and annual performance reviews as well as formal corrective action

Required Qualifications

* High School Diploma / GED (or higher) OR equivalent years of work experience

• Must be 18 years and above
• 3+ years of supervisory/leadership or team lead experience managing 10 or more employees
• 3+ years of experience analyzing and solving customer problems in an office, claims, or customer service environment
• Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work full time (40 hours/week) Thursday - Sunday. Employees are required to have flexibility to work any of our 10-hour shift schedules during our normal business hours of 10am - 10pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

* 2+ years of customer service experience

• 1+ years of supervisor experience in a call center environment

Telecommuting Requirements

* Reside within Las Vegas, Nevada

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Compensation and Benefits

The salary range for this role is $49,300 to $96,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity and promotes a culture of respect, empathy, and understanding. Our team members are passionate about making a difference in the lives of our customers and communities. We offer a collaborative and supportive work environment that fosters growth, learning, and innovation.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our team members. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your goals and aspirations. Our team members have access to a variety of learning resources, including online courses, workshops, and conferences, to help them stay up-to-date with the latest industry trends and best practices.

How to Apply

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply Job!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job