Experienced Senior Manager, Customer Experience Strategy, Insights, & Programs – Driving AIR Excellence at arenaflex

Are you ready to soar to new heights and join one of the most exciting teams at the world's most customer-centric company? Look no further! arenaflex is seeking a highly skilled and motivated Senior Manager, CX Strategy, Insight and Program to help drive our vision of advocating for our customers, driving Air Performance across the network, and providing the optimal outcome for our most important stakeholders.

About arenaflex

arenaflex is a world leader in e-commerce, technology, and innovation. Our commitment to customer obsession, ownership, and invention has made us the go-to destination for millions of customers worldwide. As a key player in the logistics and transportation industry, arenaflex's Amazon Air team is dedicated to providing exceptional customer experiences through strategic planning, data-driven insights, and program execution.

Job Summary

As a Senior Manager leading the CX Strategy, Insight and Program team, you will be responsible for establishing a strategic AIR customer experience vision, leveraging program controllership mechanisms to drive accountability and mitigate risk, and force multiplying through talent management practices and corresponding guiding principles. You will analyze potential programs to identify those best aligned with our strategic customer experience objectives, integrate within operational planning cycles, and ensure stakeholder accountability and mitigates risk through program controllership mechanisms.

Key Responsibilities

* Establish and maintain cross-organizational alignment on a unified AIR customer experience vision

• Analyze potential programs to identify those best aligned with our strategic customer experience objectives
• Integrate within operational planning cycles (OP1 and OP2) to drive multi-objective optimization, resource allocation, and program prioritization
• Ensure stakeholder accountability and mitigates risk through program controllership mechanisms
• Leverage talent management practices and guiding principles to empower internal and external stakeholders to upskill and deliver more effective results
• Provide structured development and training resources for their team and key external stakeholders
• Embed a culture of collective intelligence to drive continuous improvement at scale

Essential Qualifications

* 8+ years of program or project management experience

• Bachelor's degree
• Experience owning program strategy and end-to-end delivery
• Experience managing teams of 6 or more
• Experience defining and executing program requirements
• Experience in Supply Chain Management, Cross Organizational Strategy, programs, or other field from an accredited university or 5 years or related experiences

Preferred Qualifications

* 10+ years of program or project management experience

• 8+ years of working cross-functionally with tech and non-tech teams experience
• Master's degree
• Experience leveraging data-driven insights based to lead strategic discussions
• Experience setting business objectives, defining success metrics, and generating delivery roadmaps
• Experience working with major airline / transportation / supply chain companies in a strategic leadership role

Skills and Competencies

* Strong program management skills with experience owning program strategy and end-to-end delivery

• Excellent leadership and communication skills with experience managing teams of 6 or more
• Ability to analyze complex data and drive strategic discussions
• Experience working with cross-functional teams and stakeholders
• Strong problem-solving and risk management skills
• Ability to embed a culture of collective intelligence to drive continuous improvement at scale

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to the growth and development of our employees, offering a range of training and development programs to help you achieve your career goals

• Opportunities to work on high-impact projects and initiatives that drive business growth and customer satisfaction
• Collaborative and dynamic work environment with a diverse and talented team
• Access to cutting-edge technology and tools to drive innovation and excellence

Work Environment and Company Culture

* arenaflex is a fast-paced and dynamic work environment with a strong focus on customer obsession, ownership, and invention

• Collaborative and inclusive culture with a diverse and talented team
• Opportunities to work on high-impact projects and initiatives that drive business growth and customer satisfaction
• Access to cutting-edge technology and tools to drive innovation and excellence

Compensation, Perks, and Benefits

* Competitive base pay with a range of $136,200/year to $225,200/year depending on location and experience

• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
• Full range of medical, financial, and/or other benefits, including:

+ Medical, Dental, and Vision Coverage + Maternity and Parental Leave Options + Paid Time Off (PTO) + 401(k) Plan

How to Apply

If you're passionate about this role and want to make an impact on a global scale, please apply via our internal or external career site. We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to a diverse and inclusive workplace and look forward to hearing from you! Apply for this job