Experienced Customer Service Specialist – Government and Corporate Affairs
Are you ready to embark on a thrilling journey, both in and out of the office? Join the arenaflex family, and you'll have the opportunity to explore new horizons, grow your expertise, and become the best version of yourself. As you take on new challenges, you'll develop valuable skills, advance your career, and enjoy a fulfilling work-life balance. At arenaflex, we're committed to helping you thrive in a dynamic and inclusive environment.
Why You'll Love This Job
As a key member of the Corporate Affairs Team within the Government Affairs Division at arenaflex, you'll play a vital role in promoting and selling air travel on our airline. Your responsibilities will be diverse and engaging, and you'll have the chance to make a real impact on our customers' experiences.
Key Responsibilities:
* Promote and sell air travel on arenaflex
- Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets
- Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner
- Communicate with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights
- Communicate new rules, policies, and procedures that would affect the customer
- Collaborate with colleagues to provide exceptional customer service and support
All You'll Need for Success
To excel in this role, you'll need to possess a unique blend of skills, experience, and qualifications. Here's what we're looking for:
Minimum Qualifications – Education & Prior Job Experience:
* Bachelor's degree in a relevant field or equivalent experience/training
- Proven experience in customer service, sales, or a related field
- Excellent communication, leadership, and organizational skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Preferred Qualifications – Education & Prior Job Experience:
* Master's degree in a relevant field or equivalent experience/training
- Experience working in the airline industry or a related field
- Knowledge of Native SABRE or similar systems
- Ability to demonstrate high levels of initiative, exercise good judgment, and be dependable
Skills, Licenses & Certifications:
* Excellent leadership, organizational, and customer contact skills
- Ability to be resourceful and creative at immediate problem resolution
- High level of initiative, exercise good judgment, and be dependable
- Satisfactory attendance required
What You'll Get
At arenaflex, we're committed to providing our employees with a comprehensive benefits package that supports their physical, emotional, and financial well-being. Here's what you can expect:
Travel Perks:
Explore the world with our global network of over 6,800 daily flights to 365 destinations.
Health Benefits:
Enjoy access to health, dental, prescription, and vision benefits from day one, plus virtual doctor visits, flexible spending accounts, and more.
Wellness Programs:
Take advantage of our wellness programs, which provide you with the tools, resources, and support you need to be your best self.
401(k) Program:
Available upon hire, with employer contributions to your 401(k) program after one year.
Inclusion and Diversity at arenaflex
At arenaflex, we believe that diversity and inclusion are the foundation of a dynamic and successful workforce. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping them reach their full potential and creating an inclusive work environment that meets the needs of our diverse world.
Join the arenaflex Family
If you're ready to embark on a thrilling journey, both in and out of the office, and become part of a dynamic and inclusive team, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to grow your expertise, advance your career, and enjoy a fulfilling work-life balance. Apply now to join the arenaflex family! Apply Job! Apply for this job