Experienced Customer Service Representative – Remote in Golden, CO

At arenaflex, we're dedicated to delivering care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Join our team and be part of a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

About arenaflex

arenaflex is a global organization that's passionate about advancing health equity on a global scale. We believe everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our mission is to help people live healthier lives and make the health system work better for everyone. We're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in Golden, CO. As a remote employee, you'll have the flexibility to work from home while taking on some tough challenges. In this role, you'll be responsible for answering incoming phone calls from customers, identifying their needs, and providing assistance. You'll also communicate directly with clinical staff for patient needs, schedule appointments, and perform other tasks as needed.

Primary Responsibilities

* Answer an average of 60-80 incoming phone calls per day from customers and identify the type of assistance they need

• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Communicate directly with clinical staff for patient needs
• Medication refills, referral requests, chart troubleshooting
• Scheduling appointments for patients – entering and updating demographics
• Other tasks as needed

Required Qualifications

* High school diploma / GED OR equivalent experience

• Must be 18 years old or older
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Typing - 40 wpm
• 1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Ability to work Monday – Friday, 8:00am - 5:00pm Mountain Time. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

* 1+ years prior health care experience

• Knowledge of Medical Terminology

Telecommuting Requirements

* Reside within Golden, CO

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer comprehensive training programs, mentorship opportunities, and a supportive work environment that encourages learning and development. Whether you're interested in advancing to a leadership role or exploring new career paths, we're here to support you.

Work Environment and Company Culture

Our office is located at 1707 Cole Blvd, Suite 100, Golden, CO. We're proud of our culture, which is guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. We're committed to creating a work environment that's inclusive, supportive, and empowering.

How to Apply

If you're passionate about delivering care and making a difference in people's lives, we encourage you to apply for this role. Please submit your application through our website. We're an equal opportunity employer and welcome applications from diverse candidates.

Application Deadline

This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now

If you're ready to make a difference in people's lives, apply now for the Experienced Customer Service Representative – Remote in Golden, CO role. Apply for this job