Experienced Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, arenaflex
Transforming Healthcare through Exceptional Patient Support
At arenaflex, we're revolutionizing the primary care experience by delivering high-quality care and service to our patients. As a passionate and innovative problem-solver, we're seeking a Customer Service Specialist to join our team and help us achieve our mission. This is an exciting opportunity to make a meaningful impact in the lives of our patients and contribute to the growth and success of our organization.
About arenaflex
arenaflex is a leading healthcare provider that's committed to transforming the patient experience. We're a team of dedicated professionals who are passionate about delivering exceptional care and service to our patients. Our culture is built on leadership principles of ownership and continuous improvement, supported by ongoing training and development. We're a diverse and inclusive organization that values teamwork, empathy, and professionalism.
Key Responsibilities
As a Customer Service Specialist, you'll play a crucial role in ensuring patient satisfaction and maintaining clear communication regarding financial matters. Your key responsibilities will include: - Handling patient phone calls and message inquiries, de-escalating issues, and ensuring patient satisfaction - Collaborating with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions - Proactively reaching out to patients with open balances to assist with payment options, educating admins and patients on health insurance benefits, answering complex billing inquiries, resolving payment processing issues, and maintaining service level agreements in response time to admins and patients - Assisting admins with our member's billing needs via arenaflex's tasking system to provide the best customer service - Investigating claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy - Mastering arenaflex's technology suite, including RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System, to interact with team members and patients and complete daily work - Contributing to team development through rounding, attending team huddles, participating in team problem-solving, and supporting all in-office providers with urgent & stat patient needs
A Day in the Life
In this role, you'll handle inbound calls from arenaflex patients regarding their medical bills, insurance claims, and payment inquiries. Daily activities will include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies. You'll solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. The role requires documenting all interactions in the electronic health record system and following up on pending issues.
About the Team
arenaflex's call center team combines healthcare expertise with a customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.
Essential Qualifications
- 2+ years of customer service experience in a call center environment - 1+ years with medical billing, insurance claims, or healthcare revenue cycle - Demonstrated proficiency in Microsoft Office Suite - Experience using electronic health records (EHR) or customer relationship management (CRM) systems - Knowledge of HIPAA compliance and healthcare privacy regulations - High school diploma or equivalent
Preferred Qualifications
- Spanish Speaking - Ability to work various shifts - Strong problem-solving and documentation skills - Ability to type 45+ WPM while maintaining accuracy
Compensation and Benefits
arenaflex offers a competitive compensation package, including a base salary range of $41,600/year in our lowest geographic market up to $45,760/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Why Join arenaflex?
- Opportunity to make a meaningful impact in the lives of our patients - Collaborative and inclusive work environment - Ongoing training and development opportunities - Competitive compensation and benefits package - Chance to work with a leading healthcare provider that's transforming the patient experience
How to Apply
If you're a passionate and innovative problem-solver who's driven to deliver exceptional patient support, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application. Apply for this job