Experienced Customer Experience Specialist & Sales Expert - Work from Home Opportunity at arenaflex
About arenaflex
At arenaflex, we're a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.Benefits of Working with arenaflex
We're proud to offer a range of benefits that make us an attractive employer, including:- Paid Training to help you develop your skills and knowledge
- Competitive Wages that reflect your value to our team
- Full Benefits, including medical, dental, vision, 401k, and more
- Paid Time Off to relax and recharge
- Employee wellness and engagement programs to support your physical and mental well-being
About the Role
As a Customer Experience Specialist & Sales Expert at arenaflex, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.Responsibilities
As a Customer Experience Specialist & Sales Expert, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your specific responsibilities will include:- Providing customer support to customers via telephone and/or Internet, e.g., instant message, email
- Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment
- Providing customer support by phone, email or instant message to business customers, serving as primary contact for inbound customer issues and escalating more technical product-related issues to the proper Product Support department
- Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries
- Troubleshooting customer problems, identifying the root cause of the problem and using tools and resources appropriately to determine how to resolve customer problems
- Escalating issues to the appropriate resource when unable to resolve problems in a reasonable amount of time and following up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge
- Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues
- Updating customer information and ensuring accurate entry of contact information
- Meeting standards of job, including quality standards, adherence to schedule, and average handle time
- Providing guidance and/or mentoring to less experienced associates
- Performing other related duties as assigned
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:- Ability to work remotely in a virtual team environment
- Excellent customer service skills that build high levels of customer satisfaction
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Proficient in PC operation and navigation
- Demonstrates effective people skills and sensitivities when dealing with others
- Ability to work both independently and in a team environment
- Excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Organization and work prioritization skills
Work from Home Requirements
To work from home, you'll need to meet the following requirements:- Internet Requirements:
- Minimum subscribed download rate equal to or exceeds 15.0 Mbps
- Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
- Clean and quiet workspace