Experienced Pharmacy Technician - Retail Customer Care Specialist
At arenaflex, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming healthcare. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.
Job Summary:
We're seeking an experienced Pharmacy Technician to join our retail customer care team at arenaflex. As a key member of our team, you will be responsible for providing exceptional customer service, handling prescription-related inquiries, and ensuring accurate and timely assistance to our customers. If you're passionate about delivering outstanding customer experiences and have a strong background in pharmacy operations, we encourage you to apply for this exciting opportunity.
Primary Job Duties & Responsibilities:
- Handles incoming calls from customers, healthcare providers, and pharmacies regarding prescription-related inquiries, providing accurate and timely assistance. - Verifies and validates prescription information, including dosage, medication names, and patient details, adhering to company protocols to ensure accuracy. - Documents customer concerns, complaints, or issues related to prescriptions, demonstrating empathy and professionalism to resolve problems effectively. - Provides guidance and support to customers regarding prescription refills, medication adherence, potential drug interactions, and general medication information. - Operates computer systems and software applications to access and update customer records, prescription data, and relevant information during customer interactions. - Communicates regularly with healthcare professionals, insurance providers, and pharmacies to facilitate the verification, authorization, and processing of prescriptions. - Escalates complex or urgent issues to appropriate teams, such as pharmacists or supervisors, for further assistance and resolution. - Monitors, tracks, and analyzes call center performance metrics, including call handling time, customer satisfaction, and quality standards to gather actionable insight for continuous improvement opportunities. - Stays updated on industry regulations, medication trends, and new pharmaceutical products, continuously improving knowledge and expertise to provide accurate and up-to-date information to customers.
Essential Qualifications:
- Working knowledge of problem-solving and decision-making skills. - For regulatory purposes, must be a resident and Licensed Pharmacy Technician in one of the following states: Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Ohio, Rhode Island, Tennessee, Texas, or Vermont. - Candidate must obtain Rhode Island Pharmacy Technician license (application and fee) upon hire.
Preferred Qualifications:
- Certified Patient Care Technician (CPCT) preferred. - Licensed Pharmacy Technician in Rhode Island or Massachusetts.
Education:
- Verifiable high school diploma or equivalent required.
Work Environment and Company Culture:
At arenaflex, we're committed to fostering a workplace where every colleague feels valued and that they belong. Our teams reflect the customers, patients, members, and communities we serve. We offer a comprehensive and competitive mix of pay and benefits – investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be.
Compensation, Perks, and Benefits:
- Competitive wages, with a typical pay range of $17.00 - $31.30. - Eligibility for a CVS Health bonus, commission, or short-term incentive program. - Comprehensive benefits package, including: - Affordable medical plan options. - A 401(k) plan (including matching company contributions). - An employee stock purchase plan. - No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.
Career Growth Opportunities and Learning Benefits:
At arenaflex, we're committed to investing in the growth and development of our colleagues. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your career goals. Our colleagues are self-disciplined, hard working, curious, trustworthy, humble, and truthful, and we're looking for like-minded individuals to join our team.
How to Apply:
If you're passionate about delivering exceptional customer experiences and have a strong background in pharmacy operations, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website URL] to submit your application. We anticipate the application window for this opening will close on [insert date]. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.
Join Our Team:
At arenaflex, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming healthcare. We're committed to fostering a workplace where every colleague feels valued and that they belong. If you're passionate about delivering exceptional customer experiences and have a strong background in pharmacy operations, we encourage you to apply for this exciting opportunity. Apply for this job