Job Title: Experienced Order Processing and Data Entry Specialist – Customer Service Support

As a key member of the arenaflex team, we are seeking an experienced Order Processing and Data Entry Specialist to join our Customer Service Support department. In this part-time role, you will play a vital part in servicing spare parts sales order management, working with internal and external customers, and managing orders through delivery to customers. If you have a passion for delivering exceptional customer service, are detail-oriented, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to various industries. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the market. As a part of our team, you will have the opportunity to work with a dynamic and supportive environment that fosters creativity, collaboration, and continuous learning.

Key Responsibilities

As an Order Processing and Data Entry Specialist, you will be responsible for:

• Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
• Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
• Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
• Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
• Updating databases with the status of returned materials issues and accounts for returns inventory.
• Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Ensuring service information is accessible by sorting and filing documents/forms.
• Handling requests for additional company materials.
• Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
• Coordinating and performing activities associated with the transfer of consigned material.
• Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

Skills, Knowledge, and Expertise

To be successful in this role, you will need to possess the following skills, knowledge, and expertise:

• Direct customer support experience, including administrative experience.
• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
• Typical education and experience: Associate degree or equivalent, 1-3 years of related experience.

Benefits

As a valued member of the arenaflex team, you will enjoy a comprehensive benefits package, including:

• 401(k) plan with company matching
• Paid Time Off
• Sick Time
• A generous benefits package that pays 100% of medical, dental, and vision
• Short-Term Disability

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As an Order Processing and Data Entry Specialist, you will have opportunities to:

• Develop your skills and expertise in order processing, data entry, and customer service.
• Work with a dynamic and supportive team that fosters creativity, collaboration, and continuous learning.
• Participate in training and development programs to enhance your knowledge and skills.
• Take on new challenges and responsibilities as you grow and develop in your role.

Work Environment and Company Culture

arenaflex is a fast-paced and dynamic work environment that values innovation, collaboration, and customer satisfaction. As an Order Processing and Data Entry Specialist, you will work in a supportive and inclusive team that is committed to delivering exceptional customer service. Our company culture is built on the principles of respect, integrity, and teamwork, and we strive to create a work environment that is engaging, challenging, and rewarding.

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website at [insert link]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and free from discrimination. Apply for this job