Experienced Full Stack Customer Success Manager – Web & Cloud Application Development

Join arenaflex, a leading innovator in the entertainment industry, as we continue to revolutionize the way people consume content worldwide. With over 220 million subscribers in over 190 countries, arenaflex is committed to delivering a unique and personalized experience to our users. We're looking for a highly skilled and motivated Customer Success Manager to join our team in Houston, USA.

About arenaflex

arenaflex is a global entertainment company that produces and distributes original content to millions of subscribers worldwide. We're passionate about creating a culture that values innovation, creativity, and collaboration. Our team is made up of talented individuals from diverse backgrounds who share a common goal: to deliver exceptional entertainment experiences to our users.

The Team

The Content and Business Item Achievement group is a key part of arenaflex's success, sitting between the teams that develop our products and the studios and external partners who use them. We're a high-performing team that works closely with cross-functional groups from both arenaflex and our partners to drive change management, lead client education, support go-to-market launch campaigns, drive product adoption, and partner in closing feedback loops with both end-user clients and product teams.

The Job

As a Customer Success Manager, you'll be responsible for creating education methodologies and executing mixed and flexible learning solutions for arenaflex-built applications. You'll also work closely with our application client groups, define, proselytize, and manage our item feedback circle, and provide client wellness insights to our product partners. This role requires global thinking and proactive regional organization to reach internal and external clients worldwide. You'll be passionate about helping clients get value out of our software and able to understand nuanced work processes across multiple products that are interconnected in an ecosystem.

Key Responsibilities

* Act as the client/client advocate (voice of the client) for the Item association, including organization with dynamic partner groups, and at times direct clients, as well as partner insight groups like Help, Studio Experiences, etc.

• The educated commander for driving APAC client success with an array of products, which includes multiple concurrent workstreams.
• Develop a training methodology that is aligned with an item's bigger go-to-market system, creating customized and flexible mixed opportunities for growth for the item's entire audience.
• Work with teacher-driven instructional courses for an array of products.
• Tailor the communications process to APAC clients for new feature releases as needed, ensuring that groups are aware of the impact on their work processes.
• Think and collaborate with CBP Success colleagues to drive product adoption, reception, and value to clients.
• Establish clear and consistent pathways for driving impact that results in acquiring client (internal and external) value from the item and communication of feedback in that to product improvement groups.
• Contribute to the knowledge base of all training materials for a space of products.
• Build strong relationships and trust with colleagues, SMEs, and clients to truly advocate with and on behalf of them to product improvement groups.
• Gather unstructured client feedback and convey that feedback in collaboration with Help and Experiences groups to share comprehensive insights where illuminating product development is most significant.
• Engage with data to drive storytelling for clients that reports client/client wellness to Item and Business partners and contributes to Item decisions.

Essential Qualifications

* Will thrive in our Culture;

• Familiar with Korean and English;
• Has 3-5 years of Client Success experience;
• Adaptability in the midst of a constantly changing and developing climate and ability to make clarity in the midst of ambiguity;
• Is willing and able to run lean with a Do-It-Yourself mindset that moves others around them to do likewise;
• Fitness for analyzing data, finding the story within, and using it to drive decisions;
• Has a strong understanding of studio/creation work processes and the streaming media industry overall;
• Ability to execute mixed learning programs (set objectives, create materials, gather data, measure effectiveness)
• Phenomenal written and verbal communication skills, including a preference for improving on complex work processes and inspiring clients to engage with new technologies;
• Conveys well and leads easily in multicultural, large and small social settings;
• Is passionate about leaning towards innovative ideas/technology and driving change management by helping others overcome legacy thinking;
• Has experience with G Suite and is open to learning and using a range of efficiency and CRM tooling.

Preferred Qualifications

* Experience with arenaflex-built applications;

• Familiarity with arenaflex's products and services;
• Strong understanding of the entertainment industry and its trends;
• Experience working in a global organization with diverse teams and stakeholders;
• Strong analytical and problem-solving skills;
• Ability to work in a fast-paced environment with multiple priorities and deadlines;
• Experience with project management tools and methodologies;
• Strong communication and interpersonal skills;
• Ability to build strong relationships with stakeholders at all levels.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As a Customer Success Manager, you'll have opportunities to:

• Develop your skills and expertise in customer success, product management, and project management;
• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences;
• Collaborate with cross-functional teams to drive business growth and innovation;
• Participate in training and development programs to enhance your skills and knowledge;
• Take on new challenges and responsibilities as you grow in your career.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, supportive, and empowering. As a Customer Success Manager, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that includes:

• A salary range of $20-$30/hour;
• Comprehensive benefits package, including medical, dental, and vision insurance;
• 401(k) matching program;
• Paid time off and holidays;
• Opportunities for professional development and growth;
• A dynamic and inclusive work environment.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic and innovative company, apply now! Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering. Apply for this job