Experienced Customer Service Representative – Health Insurance Billing Resolution Specialist (40 Hr. Remote Evening Contract)
Join arenaflex in a dynamic and challenging role as a Customer Service Representative, specializing in Health Insurance Billing Resolution. As a key member of our team, you will play a vital role in ensuring seamless communication and resolution of patient medical billing inquiries, while providing exceptional customer service to our clients.
About arenaflex
arenaflex is a leading provider of innovative solutions in the healthcare industry, dedicated to delivering exceptional customer experiences and unparalleled service quality. Our team is passionate about making a positive impact on people's lives, and we're committed to fostering a culture of collaboration, innovation, and growth.
Job Summary
We're seeking an experienced Customer Service Representative to join our team on a 40-hour remote evening contract. As a Health Insurance Billing Resolution Specialist, you will be responsible for reviewing Explanation of Benefits (EOBs), resolving patient medical billing inquiries, collecting payments, and assisting with patient inquiries regarding their medically billed charges. If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Responsibilities
As a Customer Service Representative – Health Insurance Billing Resolution Specialist, your key responsibilities will include:
- Reviewing EOBs to identify and resolve patient medical billing inquiries
- Collecting payments and resolving billing discrepancies
- Assisting patients with inquiries regarding their medically billed charges
- Providing exceptional customer service to patients and clients
- Maintaining accurate records and documentation
- Meeting daily quality and productivity quotas
- Participating in online team meetings and company Q&A forums
- Maintaining accurate time tracking and reporting
- Reading and following up on EOBs and denials/appeals
- Working in a remote, quiet environment with a friendly attitude
Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
Minimum 1 year of experience
in customer service, medical billing, or a related field
Excellent communication skills
, both verbal and written
Attention to detail and accuracy
in resolving patient medical billing inquiries
Previous experience working with electronic medical systems
*
Ability to navigate multiple systems and software programs
*
High-speed internet
and a reliable computer (Windows-based, no Chromebooks)
Personal phone
for work purposes
Availability to work Monday to Friday during Hawaii Standard Time
*
Ability to complete mandatory on-boarding training
via online videos and live meetings
Friendliness and a positive attitude
in a customer-facing role
Preferred Qualifications
While not required, the following qualifications and skills are highly desirable:
Experience in medical billing
and health insurance
Knowledge of EOBs and denials/appeals
*
Ability to navigate multiple desktops simultaneously
*
Excellent computer skills
, including Microsoft Office and Google Suite
Experience working in a remote environment
What We Offer
As a valued member of our team, you can expect:
Competitive hourly rate
of $18.50 per hour
Opportunities for career growth and professional development
*
Flexible work schedule
, with the option to work remotely
Collaborative and dynamic work environment
*
Comprehensive on-boarding training
to ensure your success in the role
Access to ongoing training and development opportunities
How to Apply
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Note:
This is a contract position paid on a 1099 basis, with a work term based on client contract term. A full 40 work week must be completed. Position starts immediately. Apply for this job