Experienced External Support Engineer – Content Tools and Workflow Optimization
At arenaflex, we're on a mission to revolutionize the way content creation teams interact with our cutting-edge tools and platforms. As an External Support Engineer, you'll be the bridge between our content teams and the tools engineering team, providing top-notch technical support, creating reference materials, and advocating for tool improvements. If you're passionate about delivering exceptional customer experiences, collaborating with cross-functional teams, and driving innovation, we want to hear from you!
About arenaflex
arenaflex is a leading innovator in the entertainment industry, pushing the boundaries of what's possible with our cutting-edge technology and platforms. Our team is dedicated to creating an exceptional experience for our content creation teams, and we're looking for talented individuals like you to join our mission.
Key Responsibilities
As an External Support Engineer, you'll be responsible for:
* Providing technical support to content/external teams in regards to use of content tools
* Creating reference materials and providing training to get external teams up to speed with the toolset
* Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
* Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA
* Advocating for tools, workflow improvements, and suggestions from external teams
* Partnering with other engineers to develop tools and processes that improve efficiency and quality
* Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
* Exemplifying reliability, accountability, and professionalism in all work-related interactions
Skills and Abilities
To succeed in this role, you'll need:
* Ability to read and understand C# code
* Good written and verbal communication, including working with external partners
* Positive attitude and ability to receive and provide objective and constructive feedback
* Excellent organization skills
* Self-motivating; able to prioritize and manage numerous requests simultaneously
Education and Experience
We're looking for candidates with:
* Computer Science or related degree, or equivalent work experience
* Experience supporting a live service or tool environment
* Unity 3D game and tool development experience
* Experience with Jira, Confluence, or other defect tracking software
* iOS and Android mobile development experience
* 5 years' experience in delivering production-level code in a professional environment
Position Type/Expected Hours of Work
Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings, etc. during this time. We're a remote-friendly team, and we're open to discussing flexible work arrangements that work for you.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary Range
At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000.
What We Offer
As an External Support Engineer at arenaflex, you'll enjoy:
* Competitive salary and benefits package
* Opportunity to work with a cutting-edge technology and platform
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Flexible work arrangements and remote work options
* Access to the latest tools and technologies
* Recognition and rewards for outstanding performance
How to Apply
If you're passionate about delivering exceptional customer experiences, collaborating with cross-functional teams, and driving innovation, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!