Experienced Customer Service Representative - Airport Operations

As a key member of the arenaflex team, you will play a vital role in ensuring the seamless transportation of cargo and baggage, while providing exceptional customer service to arenaflex passengers. If you're passionate about delivering outstanding experiences, working in a fast-paced environment, and contributing to the success of a dynamic organization, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading global airline that operates with a shared dedication to living its values – Care, Integrity, Resilience, Servant Leadership, and Teamwork. Our people are our success, and we're committed to Sharing Success with our employees. As a member of our team, you'll have the opportunity to see the world, earn great compensation and benefits, and grow your career in a supportive and inclusive environment.

Key Responsibilities

As an Experienced Customer Service Representative - Airport Operations, you will be responsible for ensuring the safe and efficient handling of baggage, cargo, and mail, while providing exceptional customer service to arenaflex passengers. Your daily tasks will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, in addition to guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
• Collaborating with colleagues to ensure seamless airport operations and providing exceptional customer service to arenaflex passengers.

Work Environment and Schedule

As a member of our airport operations team, you will work in a fast-paced environment with varying shifts, including early morning, evening, and overnight shifts. You will also work between 20 and 40 hours per week, based on operational needs and your seniority. Our airport operations team is committed to ensuring the safe and efficient handling of baggage, cargo, and mail, while providing exceptional customer service to arenaflex passengers.

Benefits and Perks

As an arenaflex employee, you'll enjoy a range of benefits and perks that will help you keep climbing in your career and personal life. These include:

• Competitive salary and industry-leading profit-sharing program
• 401(k) with generous company contributions up to 9%
• Paid time off, including a minimum of 2 weeks a year for employees with 0-4 years of service, 10 paid holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What You Need to Succeed

To be successful in this role, you'll need to possess the following minimum qualifications:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Have a valid driver's license
• Proficiency in English
• Pass a physical ability test (PAT)
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

While not required, the following preferred qualifications will give you a competitive edge in this role:

• N/A

How to Apply

If you're passionate about delivering outstanding customer service, working in a fast-paced environment, and contributing to the success of a dynamic organization, we encourage you to apply for this exciting opportunity. Click on the link below to submit your application: Apply Job!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job