Experienced Healthcare Customer Service Expert - Phone Intake Representative
At arenaflex, we're dedicated to delivering exceptional healthcare services to our patients, and we're seeking a talented and compassionate Healthcare Customer Service Expert to join our team. As a Phone Intake Representative, you'll be the first point of contact for patients seeking home healthcare services, handling a high volume of inbound calls with ease and professionalism. If you're passionate about providing outstanding customer service, working in a dynamic and supportive environment, and growing your career in the healthcare industry, we want to hear from you!
About arenaflex
arenaflex is a leading provider of home healthcare services, committed to delivering high-quality care to our patients. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and their families. We're proud to offer a comprehensive range of services, including durable medical equipment, home medical equipment, and more. As a Phone Intake Representative, you'll play a critical role in ensuring that our patients receive the care they need, when they need it.
Responsibilities
As a Healthcare Customer Service Expert, you'll be responsible for handling a high volume of inbound calls from patients, providers, and referral sources. Your duties will include:
* Managing 60-65 incoming calls daily through an inbound queue
* Utilizing multiple applications and a dual monitor setup to assist customers with initiating healthcare services
* Providing information and answering questions related to service registration
* Handling inquiry calls, new service requests, and other types of calls with ease and professionalism
* Working an 8-hour shift with a 30-minute lunch break and appropriate breaks throughout the day
* Meeting or exceeding individual performance targets in areas such as call quality, attendance, adherence, and other contact center objectives
* Showing empathy and patience when handling difficult callers or complex requests
* Adhering to all company policies, including HIPAA/PHI regulations
A Day in the Life
As a Phone Intake Representative, you'll work from home in a remote and high-volume healthcare call center. You'll be responsible for managing a high volume of inbound calls, utilizing multiple applications and a dual monitor setup to assist customers with initiating healthcare services. You'll work closely with our team to ensure that our patients receive the care they need, when they need it.
Qualifications
To be successful in this role, you'll need:
* A High School Diploma or GED
* Minimum 2 years of customer service experience in a call center environment
* 1 year of experience working in healthcare with medical terminology
* Proficient with navigating dual monitors and multiple applications
* Keyboarding skills with a speed of 30 WPM
* Basic skills in Microsoft Office, including Word, Excel, Outlook, and Teams
* A passing score on the SHL Customer Service Phone Simulation Assessment
Internet Requirements
To ensure that you can work effectively from home, you'll need:
* A minimum internet speed of 2 Mbps upload and 10 Mbps download
* A high-speed Fiber or Cable connection
* An ethernet cable for hardwiring your connection
* A prohibited connection type, including DSL, Satellite, Wireless, and Hotspot
What We Offer
As a Phone Intake Representative, you'll enjoy:
* Starting pay of $17.50 per hour
* A monthly incentive bonus opportunity with future growth/earning potential
* Comprehensive health, dental, and vision coverage with HSA employer contributions and Dependent Care FSA employer match
* Generous PTO, 401K savings plan, paid parental leave, and more
* Opportunities for advancement, professional skills training, and tuition reimbursement
* Employee discount of up to 25% off eligible items at Walgreens
* A great culture with a strong sense of community
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Phone Intake Representative, you'll have opportunities to:
* Advance to leadership roles or specialized positions within the company
* Develop your skills through professional training and development programs
* Pursue tuition reimbursement and education assistance
* Take advantage of our comprehensive benefits package, including health, dental, and vision coverage, as well as 401K savings plan and paid parental leave
Work Culture
At arenaflex, we're proud of our strong sense of community and commitment to our employees. We believe in creating a positive and supportive work environment that fosters growth, development, and success. As a Phone Intake Representative, you'll be part of a dynamic and dedicated team that's passionate about delivering exceptional healthcare services to our patients.
How to Apply
If you're passionate about providing outstanding customer service, working in a dynamic and supportive environment, and growing your career in the healthcare industry, we want to hear from you! Apply now to become a part of our team at arenaflex.