Experienced Customer Service Representative - 100% Remote

Join arenaflex, a forward-thinking company that prioritizes employee growth and customer satisfaction, in a dynamic 100% remote Customer Service Representative role. As a key member of our team, you will have the opportunity to make a meaningful impact on the lives of students and alumni while working from the comfort of your own home.

About arenaflex

arenaflex is a leading provider of Education FinTech services, founded in 2011 with a mission to help college students and alumni manage their student loan repayment. Over the years, we have expanded our offerings to include a full suite of services, including Loan Servicing, Employer Student Loan Benefits, Student Loan Counseling, Student Enrollment Management, and Alumni Placement Verification Services. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the education industry.

Why Join arenaflex?

At arenaflex, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package, including:

• Competitive medical, dental, and vision benefits through Cigna, DeltaDental, and DeltaVision
• Flexible Spending Account
• Short and Long-term disability
• Life Insurance
• 401(k) plan with company match
• Opportunities for advancement and professional growth
• Diverse experience working on various lines of business
• Work-from-home (WFH) flexibility
• Company-provided equipment

Responsibilities

As a Customer Service Representative at arenaflex, you will be responsible for providing best-in-class customer service to our clients, including:

• Handling inbound and outbound customer calls, emails, chats, and texts
• Providing timely and professional responses to all written communication
• Utilizing our CRM system to resolve technical inquiries and follow up with customers
• Updating records with current demographic and contact information and accurately notating all interactions
• Comprehending training material on various topics and sharing new concepts and content
• Adhering to federal and state laws governing the industry, client Statement of Work standards, and company guidelines and policies
• Attaining Key Performance Indicators (KPIs) and monthly performance goals

Requirements

To be a successful Customer Service Representative at arenaflex, you will need:

• High school or equivalent (required)
• 1 year of experience in customer service or a related field
• Ability to establish and maintain rapport through effective communication and timely follow-up with customers
• Attention to detail
• Ability to establish priorities and multi-task in a fast-paced and deadline-driven environment
• Self-motivation and internal drive
• Ability to operate and navigate various technical devices and systems
• Ability to troubleshoot common computer issues

Training and Development

As a new hire, you will participate in a comprehensive training program, which will cover:

• arenaflex's products and services
• Customer service best practices
• Technical skills and software training
• Company policies and procedures

Work Environment

As a 100% remote employee, you will have the flexibility to work from the comfort of your own home. You will need to have access to a reliable internet connection and a quiet, distraction-free workspace.

Schedule

Multiple shifts are available, including day and evening shifts. You will be required to work weekends as needed.

How to Apply

If you are passionate about customer service and are looking for a dynamic and growth-oriented company to join, please apply through our website. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

E-Verify

arenaflex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Learn More

To learn more about E-Verify and Immigrant and Employee Rights, please visit the following links:

• https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf
• https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

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