Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with arenaflex

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a place where creativity thrives, and where our team members can grow, learn, and succeed in a dynamic and supportive environment. If you're a sales and customer service professional who is driven to deliver exceptional experiences, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions that power and empower how people live, work, and play. We're a company that's committed to driving innovation, creativity, and impact in the world. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.

Your Role in arenaflex

As an Experienced Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering exceptional customer experiences to our valued customers. You'll be working with America's fastest and most reliable network, providing top-notch support and guidance to customers who rely on us. Your superior sales and customer service skills, combined with your enthusiasm for technology, will make you a valuable asset to our team.

Key Responsibilities

* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

* A true consultative salesperson who is energized by meeting sales goals and building relationships with customers

• Someone who takes a deep interest in learning about customers, business challenges, and industry trends
• A team player who enjoys the fast pace and urgency needed to manage incidents and can juggle multiple priorities
• An empathetic and effective communicator who can diffuse sensitive situations
• A customer-centric individual who takes real ownership of customer concerns and is driven to provide exceptional customer service
• Someone who is passionate about staying connected to what matters most to our customers

Preferred Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

What We Offer

* A dynamic and supportive work environment that encourages growth and learning

• Opportunities for career advancement and professional development
• Competitive compensation and benefits package
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance
• A chance to be part of a community that's passionate about making a difference

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Work Environment and Schedule

This is a remote role, and you'll work from home with occasional in-person trainings and meetings. You'll be required to work 35 hours per week, with flexibility to adjust your schedule as needed.

Location

You must live within 75 miles of the current reporting location for the life of the contract. We reserve the right to request your attendance at the office location for team huddles, meetings, etc.

Test(s) Required

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