Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

Location:

Denver, CO/REMOTE (Must be a resident of the State of Colorado)

Duration:

8+ Months

About arenaflex:

arenaflex is a leading organization in the technology industry, dedicated to delivering innovative solutions and exceptional customer experiences. Our team is passionate about harnessing the power of technology to make a positive impact on people's lives. As a Service Desk Specialist/Live Chat Agent at arenaflex, you will be part of a dynamic team that is committed to providing top-notch support and assistance to our customers.

Job Summary:

We are seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO/REMOTE. As a key member of our support team, you will provide critical assistance to keep our myColorado application running smoothly. You will be responsible for providing Tier I support and customer assistance, troubleshooting, and resolving issues related to our mobile application. If you are passionate about technology, enjoy working with people, and are committed to delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Responsibilities:

* Provide Tier I support and customer assistance for our myColorado mobile application, ensuring that customers receive timely and effective support.

• Troubleshoot, reproduce, report, and resolve issues related to our mobile application on both iOS and Android operating systems.
• Install the myColorado software on supported devices, following defined procedures, processes, and methods.
• Employ Incident Management procedures to enter tickets into our required tracking system, ensuring that issues are properly documented and resolved.
• Collaborate with our team to resolve complex issues and provide exceptional customer experiences.
• Stay up-to-date with the latest developments in mobile application support and customer assistance, ensuring that our team is equipped to provide the best possible support.

Minimum Qualifications:

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.

• OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions:

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications:

* Jira experience.

• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

Skills and Competencies:

* Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.

• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve complex issues.
• Proficiency in mobile application support and customer assistance, with a strong understanding of iOS and Android operating systems.
• Ability to work in a fast-paced environment, with a strong attention to detail and ability to prioritize tasks effectively.
• Strong technical skills, with the ability to learn and adapt to new technologies and systems.

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to providing opportunities for career growth and development, with a focus on helping our team members achieve their career goals.

• We offer a range of training and development programs, including on-the-job training, online courses, and certification programs.
• Our team is passionate about sharing knowledge and expertise, with a focus on collaboration and knowledge-sharing.

Work Environment and Company Culture:

* arenaflex is a dynamic and innovative organization, with a focus on delivering exceptional customer experiences.

• Our team is passionate about technology and committed to making a positive impact on people's lives.
• We offer a flexible and supportive work environment, with a focus on work-life balance and employee well-being.
• Our company culture is built on a foundation of collaboration, innovation, and customer-centricity.

Compensation, Perks, and Benefits:

* arenaflex offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

• We also offer a range of perks and benefits, including flexible work arrangements, professional development opportunities, and access to cutting-edge technology and tools.

How to Apply:

If you are passionate about technology, enjoy working with people, and are committed to delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job