Experienced Customer Service Parcel Specialist-2 – In-Center Parcel Management and Customer Experience Expert

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing innovative solutions to our clients. As a Customer Service Parcel Specialist-2, you'll play a vital role in our in-center parcel management operation, ensuring seamless coordination of inbound and outbound packages, and providing top-notch customer service to our clients.

About arenaflex

arenaflex is a leading provider of business services, including shipping, printing, and business solutions. We're committed to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is passionate about providing exceptional service, and we're looking for like-minded individuals to join our team.

Job Summary

As a Customer Service Parcel Specialist-2, you'll be responsible for coordinating the inbound and outbound package activities of our in-center parcel management operation. You'll work closely with clients, vendors, and team members to ensure efficient and effective package handling, and provide exceptional customer service to our clients. This role requires strong organizational and planning skills, excellent communication and problem-solving skills, and the ability to work in a fast-paced environment with minimal supervision.

Key Responsibilities

* Coordinate the inbound and outbound package activities of our in-center parcel management operation, including receiving, processing, staging, and delivering packages

• Maintain accurate records of all incoming and outgoing parcels, and prepare parcels for pickup by delivery drivers
• Utilize proprietary software and equipment to execute necessary job functions, and operate mobile equipment assigned on a daily basis
• Provide exceptional customer service, including anticipating customer needs, suggesting alternatives, and problem-solving, with a minimum amount of supervision
• Assemble parcels and prepare goods for shipping, including wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Utilize pallet jacks and other large package handling equipment to move and lift packages of any weight
• Follow all Equipment Safety and Package Security guidelines, and maintain a safe and secure work environment
• Provide customer service by determining appropriate shipping methods, informing customers of company products and services, routes, and rates
• Ensure quality customer service is given to customers by providing packaging services, and offering information about company products and services
• Offer assistance to customers by suggesting appropriate shipping methods, and maintain inventory of shipping supplies
• Set priorities of customer requests, and maintain high levels of customer service
• Use sound judgment to resolve customer service issues or refunds, and employ investigative research for mis-labeled packages
• Troubleshoot routine equipment problems, and may provide leadership on assigned shifts and direct work of other team members
• Perform multiple tasks at the same time, and follow instructions of supervisors and assist other team members in performing center functions
• Collate, sort, and organize communications and other forms of information provided by customers and the venue
• Assist in the training of center team members, and operate the point of sale terminal (POS) to ensure package handling fees are collected
• Perform daily close-out procedures on POS, and may assist team members in goal setting and skill development
• Performs administrative duties, including bidding, ordering supplies, and inventory control
• May operate photocopy, binding, and other business center equipment, and take customer orders, give pricing information, perform consultative selling, and explain the benefits of digital printing technology to customers
• May pick-up and deliver customer orders, and follow copying protocol (copyright law, confidentiality, and careful handling of original documents)
• Prepares bank deposit slips, and performs all other duties as needed or requested

Minimum Qualifications and Requirements

* High School Diploma or equivalent education required

• Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
• Proven strong organization and planning skills
• Action-oriented with skills and aptitude to excel in a customer-focused and results-driven environment
• High integrity individuals who present a professional image through effective written and verbal communication skills
• Excellent team building and collaborative skills; ability to develop strong customer relationships
• Strong problem-solving skills
• Ability to accurately translate and record information into electronic tracking system with 100% accuracy
• Proficiency with computer systems and ability to learn new software applications quickly
• Ability to pass an OSHA certification for any equipment in center calling for such certification
• Ability to move 75 pounds unassisted, and maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
• Physical stamina to walk up to 10 miles per shift

Essential Functions

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 75 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability to communicate effectively with customers, vendors, partners, and other team members
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision
• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* Previous experience in a customer service or parcel management role

• Knowledge of shipping and logistics procedures
• Experience with proprietary software and equipment
• Strong problem-solving and analytical skills
• Ability to work in a team environment and provide leadership on assigned shifts

Compensation and Benefits

* Competitive hourly rate: $18.55 - $21.81/hr

• Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

Accommodations

arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [insert contact information].

Fair Chance Hiring

arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. Apply for this job