Experienced Customer Care Manager – Delivering Exceptional Education Experiences

Are you a customer-centric leader with a passion for education? Do you thrive in fast-paced environments where no two days are the same? Join arenaflex, a dynamic team dedicated to revolutionizing learning and making a tangible impact on students' lives. As an Experienced Customer Care Manager, you'll play a pivotal role in shaping the future of education, empowering students to excel, and driving exceptional customer experiences.

Location:

Istanbul or Turkey (hybrid-remote)

Your Role in Our Mission:

As a key member of our Customer Care team, you'll be responsible for:

Support:

You'll be the first point of contact for general customer enquiries, handling telephone calls, WhatsApp messages, and emails with ease and professionalism.

Advice:

You'll advise GoStudent customers over the phone, supporting them with any technical issues and providing expert guidance to ensure their success.

Administration:

You'll offer help through live chat, process emails, and issue invoices, ensuring seamless communication and efficient operations.

Teamwork:

You'll collaborate with the Customer Care team to find customer-friendly solutions, leveraging your expertise and creativity to drive results.

Problem solving:

You'll take care of high-priority requests, such as teacher search, organization, and booking, demonstrating your ability to think critically and act decisively.

Interface:

You'll serve as the interface between our Customer Success Department and our tutors, fostering strong relationships and ensuring effective communication.

Coordination:

You'll organize tutoring sessions, ensuring they run smoothly and efficiently, and making adjustments as needed to meet customer needs.

What Will You Bring:

To excel in this role, you'll need to bring the following skills and qualities:

Education:

Completed prior commercial training, with a strong understanding of customer service principles and practices.

Language skills:

Proficiency in Turkish, with excellent communication and interpersonal skills.

Extroverted:

A natural communicator with the ability to put yourself in the shoes of every customer, finding the right solution for every problem and bringing a smile to their faces.

Organizational talent:

The ability to structure yourself, see the bigger picture, and keep a cool head even when under pressure.

Hands-on mentality:

A hands-on approach, with a high degree of initiative and responsibility, and the ability to quickly learn new tasks and adapt to changing situations.

All-rounder:

Enthusiasm for our product, a willingness to learn the necessary hard facts, and the ability to convince with your authenticity, customer, and service orientation.

Our Way to Develop Your Full Potential:

At arenaflex, we're committed to helping you grow and develop in your career. Here are just a few ways we support our team members:

Flexible & focused working:

Enjoy our hybrid working model, with 2-3 flexible days per week and a Meeting Free Friday for undisturbed productivity.

We grow together:

Continue your career with clear development paths and our Spark! Growth & Development program, which includes access to 1000s of courses on LinkedIn Learning, our Spark! Mentorship program, and monthly learning sessions.

Work Smart, Play Hard:

Regular team and office events ensure a good atmosphere, and we believe in team spirit, celebrating together, and having lots of fun.

Strength through community:

Get involved in one of our GoStudent Employee Resource Groups (ERGs) and stand up for issues that are close to your heart.

All-round support:

We're there for you 24/7, with a comprehensive Employee Support Program that includes support for you and your loved ones.

Istanbul Office-based perks:

Enjoy our music room, sleeping pods, gym, and gaming room, as well as complimentary coffee, refreshments, and beverages, and team events and social gatherings.

Openness Statement:

We value your unique skills and passion, and we don't hire based on age, gender, nationality, or political opinion. We believe in diversity and inclusion, and we're committed to creating a workplace that's welcoming and supportive for everyone. If you're a unicorn – just like arenaflex – and you believe in having a positive impact, then apply, even if you don't meet all the requirements. We're excited to learn more about you and explore how you can contribute to our mission.

Ready to Rethink Education with Us?

If you're ready to develop yourself in an ambitious team, have a real impact, and rethink education with us, then apply now! Please upload your CV in PDF format, preferably in English, and we'll be in touch soon.

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