Experienced Customer Experience Retrieval Specialist – Healthcare Data Exchange
At arenaflex, we're revolutionizing the healthcare industry by empowering every healthcare decision with the right data, at the right time, in the right format. As a Customer Experience Retrieval Specialist, you'll play a vital role in delivering exceptional customer service to our Record HUB customers, ensuring their needs are met, and their experiences are nothing short of outstanding.
About arenaflex
arenaflex is a data platform company and the world's leader in health data exchange. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible, and usable to inform better health decisions. We're trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. Our team is comprised of high-performing, values-driven individuals who are passionate about tackling some of healthcare's most complex problems with technology-forward solutions.
Job Summary
As a Customer Experience Retrieval Specialist, you'll be the face of arenaflex, interacting with Record HUB customers via telephone, email, and online chat. Your primary responsibility will be to provide exceptional customer service, addressing inquiries, resolving issues, and educating customers about our products and services. You'll be the go-to person for complex product-related questions, complaints, and concerns, ensuring that every customer interaction is a positive and memorable experience.
Key Responsibilities
* Temporary Full-Time Monday-Friday TBD
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Respond promptly to customer inquiries in a high call volume, fast-paced environment
- Interact with customers via telephone, email, and online chat, providing customer service to Record Hub customers by answering complex product-related questions, resolving issues, and educating customers
- Investigate and solve product and service complaints; when the issue is beyond your knowledge, forward to the assigned specialist or other appropriate staff
- Ensure that appropriate actions are taken to resolve customers' problems and concerns
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Make outbound telephone and email contacts to customers to provide education and facilitate issue resolution
- Communicate and coordinate with colleagues as necessary
- Provide feedback on the efficiency of the customer service process
- Perform other related duties as assigned
What Helps You Stand Out
* Excellent communication skills, including active listening
- Service-oriented to resolve customer complaints and issues while maintaining a professional and calm demeanor
- Critical thinking and strong problem-solving skills
- Proficient computer skills with the ability to learn new software and tools
- Proficient in working with ticketing systems
Education and Experience
* High school diploma, general education degree, or equivalent
- 3 or more years of Customer service experience required
- Experience using Call Center Phone systems like Ring Central
- 1 or more year of experience in a call center environment
- Data entry/Typing skills of 30 WPM
Why Join arenaflex?
* Competitive compensation package, including a base pay range of $17.78 - $22.74 USD per hour
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Access to cutting-edge technology and tools
- Collaborative and supportive team environment
What We Offer
* A safe and inclusive work environment
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Access to cutting-edge technology and tools
- Collaborative and supportive team environment
How to Apply
If you're passionate about delivering exceptional customer service and want to be part of a dynamic and innovative team, apply now to become a Customer Experience Retrieval Specialist at arenaflex. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.
Equal Employment Opportunity
arenaflex is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Apply for this job