Senior Customer Support Specialist - arenaflex Bronx, NY

Join arenaflex, a world-renowned leader in innovative transportation solutions, as a Senior Customer Support Specialist in our Bronx, NY location. As a key member of our Community Operations team, you will play a vital role in delivering exceptional customer support to drivers, riders, and earners across the globe. If you're passionate about providing top-notch service, resolving complex issues, and driving business growth, this is the perfect opportunity for you to shine.

About arenaflex

arenaflex is a pioneering company that has revolutionized the way people move around cities. Our mission is to make transportation safe, reliable, and accessible to everyone. With a strong focus on innovation, customer satisfaction, and community engagement, we're constantly pushing the boundaries of what's possible. As a Senior Customer Support Specialist, you'll be part of a dynamic team that's dedicated to making a real difference in people's lives.

What You'll Do

As a Senior Customer Support Specialist, you'll be responsible for providing exceptional front-facing customer support to drivers, riders, and earners. Your key responsibilities will include:

• Providing high-quality customer support through proactive outreach, issue resolution, and escalation management
• Facilitating driver sign-ups and communicating the value proposition of driving with arenaflex
• Engaging and supporting drivers and earners to enable them to achieve greater success
• Partnering with management to improve and build support processes
• Assisting with local events and promotions
• Troubleshooting and problem-solving through technical issues
• Communicating effectively with various stakeholders
• Presenting to groups of drivers and earners
• Acting as a Subject Matter Expert (SME) and providing feedback on processes, policies, and help with edge cases
• Resolving complex cases and escalations on the floor
• Providing basic support projects that have an impact on Greenlight KPIs and Expert engagement
• Providing floor support and helping manage the daily operational running of the hub
• Hosting internal teams, such as Product, and collaborating with them to drive business growth

Basic Qualifications

To succeed in this role, you'll need:

• 2+ years of customer support experience in a high-volume environment, such as service industries, retail, or hospitality
• Attention to detail, problem-solving, and communication (written and verbal) skills
• Ability to navigate customer service operations without direct oversight of a manager
• Ability to successfully navigate challenging and escalated customer service complaints
• Ability to make business-critical decisions in the moment without requiring additional support
• Empathy, punctuality, organization, EQ, active listening, basic computer savvy, teamwork/collaboration, adaptability, conflict management/resolution, and adaptability
• Strong prioritization and time management

Preferred Qualifications

If you have:

• Sales, account management, or business development experience
• Experience leading peers to achieve success metrics without direct manager oversight
• A Bachelor's Degree
• 1 Year of floor supervisory/manager experience or Keyholder

Work Environment and Company Culture

As a Senior Customer Support Specialist, you'll work in a fast-paced, dynamic environment that's always evolving. You'll be part of a collaborative team that's passionate about delivering exceptional customer support. Our company culture is built on innovation, empathy, and a commitment to making a real difference in people's lives.

Compensation and Benefits

You'll be eligible to participate in arenaflex's bonus program and may be offered other types of compensation. You'll also be eligible for various benefits, including:

• Competitive hourly rate: $25.25 per hour (Bronx, NY-based roles)
• Bonus program
• Various benefits (more details available at https://www.arenaflex.com/careers/benefits)

Physical Requirements

As a Senior Customer Support Specialist, you'll be expected to:

• Remain in a stationary position, often sitting or standing for prolonged periods
• Perform repeating motions that include the wrists, hands, and/or fingers, e.g., using a keyboard
• Have regular and predictable attendance in the assigned work location
• Work in an open floor plan with moderate noise

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

How to Apply

If you're passionate about delivering exceptional customer support and driving business growth, apply now to join our team as a Senior Customer Support Specialist in Bronx, NY. Don't miss this opportunity to shine and make a real difference in people's lives. Apply Job! Apply for this job