Senior Customer Success Manager, Fashion and Fitness Job at arenaflex in Tempe

Are you a customer-centric leader with a passion for driving high-impact improvements? Do you possess a knack for analyzing complex data and a talent for leveraging advanced analytics to identify growth opportunities? Consider applying for the Sr. Customer Success Manager role within arenaflex's largest and most visible Retail brands!

About arenaflex

arenaflex is a leading e-commerce company that revolutionizes the way people shop and interact with products. Our mission is to provide an exceptional customer experience, and we're committed to making a positive impact on our customers' lives. With a diverse and inclusive workplace culture, we empower our employees to deliver the best results for our customers.

The AVS Signature Team

The AVS Signature Team excels in data-driven analysis to create actionable solutions, focusing on enhancing vendor performance. As custodians of the end-to-end promotional strategy, we meticulously plan and execute every detail to deliver optimal promotional events. We take pride in our role as owners of the catalog relationship with our offshore team, ensuring the organization and optimization of the on-site experience. Known for our agile prioritization and strong customer-centric approach, we collaborate closely with Vendor Manager, Supply Chain, and Marketing teams to develop joint business plans that drive strategic initiatives and foster mutual success.

Job Responsibilities

As a Sr. Customer Success Manager, you will:

• Utilize advanced data analysis to uncover growth opportunities and optimize operations
• Provide tactical support to vendors to ensure prompt resolution
• Be the end-to-end owner of the vendors' promotional events
• Drive a strong on-site experience for our customers by partnering with the catalog team(s)
• Build trusted relationships with vendors and advocate for their needs within arenaflex
• Collaborate cross-functionally to deep dive and resolve complex vendor issues
• Educate vendors on arenaflex's tools, policies, and growth strategies

Essential Qualifications

* Bachelor's Degree

• 4+ years of experience in business relationship management, customer success, account management, vendor management, or related fields
• Proficiency in Excel including complex formulas, pivot tables, and data manipulation
• Demonstrated ability in data analysis, reporting, and forecasting for guiding decisions in ambiguous environments
• Proficiency in Microsoft Office Suites, Microsoft OneNote, and ability to learn new tools quickly
• Strong written and verbal communication skills for concise and accurate responses
• Excellent organizational skills including prioritization and managing multiple projects in fast-paced settings
• Attention to detail and strong problem-solving skills
• Proven ability to learn tools and processes then effectively using them to provide service
• Proven track-record of taking ownership and driving results
• Comfortable working in a diverse group and contributing to an inclusive culture

Preferred Qualifications

* 5+ E-commerce or retail industry experience

• 5+ Professional experience in Fashion or Fitness industry
• 5+ years professional experience with a focus in relationship management and negotiation skills
• Experience with analytical & productivity tools including or similar to: Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence

Compensation and Benefits

arenaflex is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutarenaflex.com/workplace/employee-benefits.

Why Join arenaflex?

* Competitive compensation and benefits package

• Opportunity to work with a diverse and inclusive team
• Collaborative and dynamic work environment
• Professional growth and development opportunities
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Flexible work arrangements and work-life balance

How to Apply

If you're a motivated and customer-centric leader with a passion for driving high-impact improvements, we encourage you to apply for this exciting opportunity. Please submit your application via our internal or external career site.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://arenaflex.jobs/content/en/how-we-hire/accommodations for more information. Apply for this job