Experienced Merchandising Specialist - Customer Service Representative – Driving Sales Growth and Exceptional Customer Experience

Are you a customer-focused individual with a passion for driving sales growth and delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a Fortune 50 company that continues to grow and innovate in the food and beverage industry. As an Experienced Merchandising Specialist - Customer Service Representative at arenaflex, you will play a critical role in supporting high-volume accounts such as supermarkets and mass merchants. You will be responsible for building displays, setting up promotional materials, and ensuring that products are properly merchandised and displayed on store shelves. Your primary goal will be to deliver exceptional customer service, build strong relationships with store managers and customers, and drive sales growth through effective merchandising and inventory management.

About arenaflex

arenaflex is the world's largest portfolio of billion-dollar food and beverage brands, including Pepsi, Mountain Dew, Gatorade, Pure Leaf, Lipton, and Starbucks. We are a people-focused, high-energy culture that values diversity, inclusion, and innovation. Our supportive teams are dedicated to fueling your professional growth and development, and we offer a comprehensive benefits package that includes medical, vision, and dental starting Day 1, plus company-provided retirement benefits, PTO, bonus eligibility, and tuition reimbursement eligibility.

Key Responsibilities

As an Experienced Merchandising Specialist - Customer Service Representative, your key responsibilities will include:

• Building displays, setting up promotional materials, and merchandising products on store shelves
• Supporting high-volume accounts such as supermarkets and mass merchants
• Building strong, positive customer relationships at the store level
• Maintaining high-quality product distribution, space allocation, and customer service in all assigned accounts
• Maintaining product inventory to standard and submitting orders for future delivery
• Merchandising store shelving, coolers, and displays and rotating products in the back room and on the shelf
• Operating equipment for moving products (e.g., U-Boat, hand trucks, pallet jacks)
• Keeping back-room stock in neat and orderly condition
• Following operating procedures (e.g., scan-in/scan-out, following designated route)
• Service accounts during pre-designated times; shifts often start early (e.g., 4 am), may be long (e.g., 10 hours), and could include holidays and weekends
• Working with minimal supervision while delivering exceptional customer service and demonstrating reliable and predictable attendance
• Growing and developing your skills by incorporating feedback and coaching from the Territory Sales Representative, Merchandising Team Leads, and other leaders

Essential Qualifications

To be successful in this role, you will need to meet the following essential qualifications:

• 18 years or older
• Must have a car to access multi-store locations within assigned shift
• Valid U.S. driver's license and proof of insurance
• Indefinite right to work in the United States

Helpful Experience

While not required, the following experiences will be beneficial in this role:

• Experience in customer service (resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests)
• Experience with merchandising (e.g., standards, plannagrams, product displays, stocking/rotating product, back-room organization)
• Experience following safety procedures (e.g., proper lifting techniques, following safety processes)
• Experience with managing inventory (e.g., current stock, projected sales, ordering/re-stocking)
• Experience with in-store marketing (e.g., POP placement, building creative displays)
• Experience working under limited supervision (performing job duties without constant direction and supervision)

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work independently with minimal supervision
• Ability to lift, load, push, and pull cases ranging from 20-45 lbs.
• Ability to stand, walk, reach, and squat while merchandising product
• Basic math skills and ability to manage inventory
• Ability to operate equipment for moving products (e.g., U-Boat, hand trucks, pallet jacks)
• Basic computer skills and ability to use software applications (e.g., scan-in/scan-out, following designated route)

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping you grow and develop your skills and career. We offer a robust employee development program that includes:

• On-the-job training and coaching
• Opportunities for advancement and career growth
• Access to training and development programs
• Mentorship and feedback from experienced leaders
• Opportunities to participate in cross-functional projects and teams

Work Environment and Company Culture

As an Experienced Merchandising Specialist - Customer Service Representative, you will work in a fast-paced environment where no two days are the same. You will be part of a high-energy culture that values diversity, inclusion, and innovation. Our supportive teams are dedicated to fueling your professional growth and development, and we offer a comprehensive benefits package that includes medical, vision, and dental starting Day 1, plus company-provided retirement benefits, PTO, bonus eligibility, and tuition reimbursement eligibility.

Compensation, Perks, and Benefits

We offer a competitive pay rate of $21.10/hour, plus bonus opportunities and mileage reimbursement. Our comprehensive benefits package includes:

• Medical, vision, and dental starting Day 1
• Company-provided retirement benefits
• PTO
• Bonus eligibility
• Tuition reimbursement eligibility

Equal Employment Opportunity

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.

How to Apply

If you are a motivated and customer-focused individual with a passion for driving sales growth and delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply for this job