Manager, Sales and Customer Service – Retail Store Operations and Team Leadership

Be part of an extraordinary story at arenaflex, where innovation meets tradition, and customer experiences are crafted with passion and dedication. For over 160 years, arenaflex has been a part of memorable moments and milestones for countless customers and colleagues. Our story is one of inspiring stores, irresistible products, and the excitement of unforgettable events like the arenaflex 4th of July Fireworks and the wonder of the arenaflex Thanksgiving Day Parade. We're looking for a talented Manager, Sales & Customer Service to join our team and help write the next chapter in our story.

Job Overview

As a Manager, Sales & Customer Service at arenaflex, you will be responsible for ensuring that the very best of our brand is always on display. You will lead initiatives to increase shopper loyalty while upholding arenaflex standards for customer service. Your passion for the perfect customer experience will drive the service team to maintain a welcoming and ready sales floor. arenaflex's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.

Key Responsibilities

* Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences.

• Exceed sales goals by leading arenaflex initiatives through coaching and recognition, optimizing productivity and efficiency.
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
• Manage selling support, including the stockroom, signing, equipment, and merchandising.
• Support other operational areas such as OMNI, Style, and Asset Protection.
• Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover.
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
• Work a flexible retail schedule, including days, evenings, holidays, and weekends.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Essential Qualifications

* Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team.

• Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor.
• Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency.
• Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies.
• Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
• Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection.
• Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent.
• Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues.
• Communication Skills: Consistently clear and effective communicator, writer, and presenter.
• Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices.

Preferred Qualifications

* Bachelor's degree or equivalent work experience in a related field.

• 3-5 years of management experience in retail.
• Ability to work a flexible schedule based on department and company needs.

Physical Demands

This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

About Us

This is a great time to join arenaflex! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - apply today! Apply Job! Apply for this job