Experienced Part-Time Customer Service Representative – Airport Operations and Customer Experience

At arenaflex, we're revolutionizing the aviation industry by providing a seamless and enjoyable flying experience for our passengers. As innovators in air mobility, we're committed to a customer-first approach, leveraging cutting-edge technologies, and embracing electrification to make flying faster and more enjoyable. Our dynamic team thrives in a collaborative environment where innovation and hard work go hand in hand. Join us in shaping the future of aviation while working with the latest technologies that are transforming the lives of our passengers.

Job Summary:

We're seeking an experienced Part-Time Customer Service Representative to join our team at arenaflex. As our primary representative in our airport stations, you'll be responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. This role is also responsible for all ramp duties in our smaller stations.

Key Responsibilities:

* Ensuring FAA, airline, and airport regulations are followed

• Enforcing safety/security measures and protecting sensitive zones
• Creating and modifying reservations
• Checking in passengers; safely loading and unloading passengers
• Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity, and weight
• Reviewing baggage tags for accuracy
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Making announcements over a public address system
• Processing credit card payments
• Directing aircraft parking and dispatch on the ramp
• After training, towing aircraft to proper parking positions on the ramp
• Maintaining work area and mechanical equipment in proper order

Jobs This Position Directly Supervises:

This position does not directly supervise others

Requirements:

Knowledge, Skills & Abilities:

* Excellent written and verbal communication skills

• Able to read, write, and speak English effectively
• Able to maintain eye contact when speaking with customers
• Professional in appearance and manner
• Ability to learn, understand, and communicate the terms of the company's Contract of Carriage
• Courteous in all interactions
• Able to interact effectively with passengers, co-workers, and management
• Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
• Ability to diffuse stressful situations
• Detail-oriented and self-motivated

Qualifications:

* Education: High school diploma or equivalent

• Miscellaneous Requirements:

+ Valid driver's license and reliable transportation + Computer skills - ability to learn reservation and phone systems, proficient with a PC + Basic math abilities + Ability to work within a 24/7 operation including holidays + Ability to pass a 10-year background check and pre-employment drug screen + At least 18 years of age + Authorized to work in the U.S. per the Immigration Act of 1986

• Work Experience:

+ Prefer at least 1 year of prior customer service experience

Mental Requirements:

Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.

Physical Requirements:

* Must be able to lift a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet

• Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time
• Must be able to stand for extended periods of time
• Must be able to work in all weather conditions and in confined spaces
• Must have sufficient vision and the ability to safely perform the essential functions of the position.
• Must be able to meet all physical requirements related to aircraft weight limitations before and during employment.

Activity:

Approximate % of Time

• Sitting: 5
• Standing: 70
• Walking: 25
• 100%

Machines and Equipment Used:

Machines, Equipment, Tools Approximate % of Time

• Varied: 100%

Degree of Hand-Eye Coordination Required:

* Computer: Varies

• Phone: Varies
• Photocopier, fax machine: Varies

Approximate percentage of time incumbent spends in "on-the-job" travel, including commuting to regular work locations: less than 5%

Work Environment and Company Culture:

At arenaflex, we're committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in the aviation industry.

Career Growth Opportunities and Learning Benefits:

We offer a range of opportunities for professional growth and development, including training programs, mentorship, and career advancement opportunities. Our team is dedicated to helping you achieve your career goals and reach your full potential.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits include health insurance, retirement savings, and paid time off. We also offer a range of perks, including a free parking pass, meal discounts, and access to our on-site fitness center.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal.

Equal Employment Opportunity:

arenaflex is an EEO/AAP employer and as such, all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. Apply for this job