Experienced Customer Success Manager – HiredScore at arenaflex

Join arenaflex, a leading provider of enterprise cloud applications for finance and human resources, as we continue to revolutionize the industry with our innovative solutions. As a Customer Success Manager on the HiredScore team, you will play a pivotal role in ensuring our customers realize maximum value from their arenaflex/HiredScore investments through comprehensive adoption and value engagements.

About arenaflex

arenaflex was founded in 2005 with a vision to create a more efficient and effective way for organizations to manage their finances and human resources. Our mission is to empower businesses to succeed by providing them with the tools and expertise they need to thrive. We believe that our employees are our greatest asset, and we strive to create a culture that is inclusive, collaborative, and empowering.

About the HiredScore Team

The HiredScore team at arenaflex uses AI to analyze HR data, providing recruiters and managers with insights and suggested actions to improve talent management and match skills to opportunities. As a Customer Success Manager on this team, you will work closely with our customers to understand their needs and develop strategies to help them achieve their goals.

Responsibilities

As a Customer Success Manager on the HiredScore team, you will be responsible for:

• Focused on scalable experiences for HiredScore/arenaflex accounts working on engagements with medium to high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey
• Acting as a strategic partner with insights into customer's objectives and driving product adoption by aligning HiredScore/arenaflex features and functionality with customers' overall business needs
• Ability to understand and identify HiredScore/arenaflex services and offerings and how they help meet customer's objectives leading to upsell opportunities
• Works on a diverse scope of situations where data analysis requires evaluation to prioritize and drive resolution
• Acting as a liaison between product management and the customer with a focus on communicating the HiredScore/arenaflex Roadmap and how this will influence customer activities
• Collaborating cross functionally with internal account team members to create a seamless & optimal customer experience
• Creating customer champions and advocates

Expected Results

Within 3-6 months, you can expect to:

• Develop a working knowledge of HiredScore & arenaflex products, services, and offerings
• Self-sufficient management of a portfolio of 20-25 customers in the United States
• Detailed & prioritized account plan development, including product adoption strategies and the identification of any upsell opportunities
• Manage and establish customer relationships including key executives and decision makers
• Timely execution of customer success engagements

About You

We are looking for a highly motivated and experienced Customer Success Manager to join our team. The ideal candidate will have:

• Minimum of 3-5 years of experience in a customer-facing services role (customer success, consulting, or account management) that includes customer growth, adoption, and issue resolution at both the business owner and senior leadership levels
• 3-5 years of experience driving successful outcomes for enterprise customers in the HR Tech or Talent Acquisition space
• 3-5 years customer management experience in a complex software or SaaS environment
• Talent Acquisition/HR background and experience
• Consistent track record to collaborate and build positive relationships with customers including the executive level
• Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership
• Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services, and Product Management)
• Bachelor degree or equivalent work experience; Business or Technical degree preferred
• Ability to travel up to 30%

Critical Skills

* Conflict resolution

• Critical thinking
• Data analysis
• Executive presence
• Influencing
• Active discovery
• Managing ambiguity
• Negotiation
• Problem-solving
• Product acumen
• Stakeholder management

Work Environment and Company Culture

arenaflex is committed to creating a culture that is inclusive, collaborative, and empowering. We believe that our employees are our greatest asset, and we strive to provide them with the tools and resources they need to succeed. Our work environment is dynamic and fast-paced, with a focus on innovation and customer satisfaction.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Annualized base salary ranges for the primary location and any additional locations
• Workday Bonus Plan or a role-specific commission/bonus
• Annual refresh stock grants
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off

Flexible Work Arrangements

arenaflex is committed to providing flexible work arrangements that meet the needs of our employees. We offer a flexible work policy that allows employees to work from home or in the office, depending on their needs and preferences.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.

How to Apply

If you are a motivated and experienced Customer Success Manager looking for a new challenge, please apply to this role through our careers website. We look forward to hearing from you! Apply Job! Apply for this job