Experienced Customer Service Representative & Dispatcher – Miramar Beach, Florida
At arenaflex, we pride ourselves on being a trusted name in the field of heating and air conditioning installation, maintenance, and repair, with over 200 locations throughout the United States and Canada. Our commitment to putting clients first and getting the job done right the first time, every time, has earned us a reputation for excellence. We're a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!
As a Customer Service Representative & Dispatcher at arenaflex, you'll be a key member of our team, representing us on support calls and handling service requests and customer complaints. You'll exemplify our code of values by showing respect and courtesy to all customers and employees, and be driven to provide the highest level of customer service and satisfaction.
About arenaflex
arenaflex is a dynamic and growing organization that values its employees and customers alike. We're committed to providing a work environment that's supportive, inclusive, and fun. Our team is passionate about delivering exceptional service and making a positive impact in our communities.
Job Summary
We're seeking an experienced Customer Service Representative & Dispatcher to join our team in Miramar Beach, Florida. As a key member of our team, you'll be responsible for handling service requests and customer complaints, scheduling appointments, assigning daily work/calls to other team members, and performing marketing and sales functions to sell additional work and earn business. If you're self-motivated, energetic, and enjoy helping people, we want to hear from you!
Responsibilities
* Receive incoming calls in a professional and courteous manner
* Schedule appointments and assign daily work/calls to other team members
* Perform marketing and sales functions to sell additional work and earn business
* Complete work orders, return customer calls, and respond to customer complaints
* Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders
* Perform other duties as needed, which may include cross-training in related positions
Requirements
* Minimum two years of admin experience
* Strong written and verbal communication skills
* Detail-oriented with strong data entry skills
* Positive attitude
* Team player who can work independently
* General computer knowledge, including Microsoft Office
* Typing skills a plus
* This is NOT A REMOTE JOB
Benefits
* Benefits package varies by location
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and onboarding program
What We Offer
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and onboarding program
* A dynamic and growing organization that values its employees and customers alike
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply today and our hiring manager will follow up to discuss your qualifications and experience.
About arenaflex
arenaflex is a trusted name in the field of heating and air conditioning installation, maintenance, and repair, with over 200 locations throughout the United States and Canada. Our commitment to putting clients first and getting the job done right the first time, every time, has earned us a reputation for excellence.
arenaflex Code of Values
* Respect: We treat our customers, employees, and partners with respect and dignity.
* Integrity: We operate with honesty, transparency, and accountability.
* Customer Focus: We put our customers first and strive to deliver exceptional service.
Join Our Team
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply today and our hiring manager will follow up to discuss your qualifications and experience.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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Experienced Customer Service Representative & Dispatcher – Miramar Beach, Florida
At arenaflex, we pride ourselves on being a trusted name in the field of heating and air conditioning installation, maintenance, and repair, with over 200 locations throughout the United States and Canada. Our commitment to putting clients first and getting the job done right the first time, every time, has earned us a reputation for excellence. We're a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!
About arenaflex
arenaflex is a dynamic and growing organization that values its employees and customers alike. We're committed to providing a work environment that's supportive, inclusive, and fun. Our team is passionate about delivering exceptional service and making a positive impact in our communities.
Job Summary
We're seeking an experienced Customer Service Representative & Dispatcher to join our team in Miramar Beach, Florida. As a key member of our team, you'll be responsible for handling service requests and customer complaints, scheduling appointments, assigning daily work/calls to other team members, and performing marketing and sales functions to sell additional work and earn business. If you're self-motivated, energetic, and enjoy helping people, we want to hear from you!
Responsibilities
- Receive incoming calls in a professional and courteous manner
- Schedule appointments and assign daily work/calls to other team members
- Perform marketing and sales functions to sell additional work and earn business
- Complete work orders, return customer calls, and respond to customer complaints
- Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders
- Perform other duties as needed, which may include cross-training in related positions
Requirements
- Minimum two years of admin experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive attitude
- Team player who can work independently
- General computer knowledge, including Microsoft Office
- Typing skills a plus
- This is NOT A REMOTE JOB
Benefits
Benefits package varies by location
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and onboarding program
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply today and our hiring manager will follow up to discuss your qualifications and experience.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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