Experienced Full Stack Customer Service Engineer II – XP – New York

Join arenaflex in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

About arenaflex

arenaflex is a team of more than 73,000 highly dedicated professionals in over 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

Responsibilities

As a Customer Service Engineer II at arenaflex, you will be responsible for:

• Servicing XP Equipment in the New York area, with a focus on delivering timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Managing financial performance within your territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.
• Managing company assets, including a company car, cell phone, computer, tools, inventory parts, and other equipment.
• Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• Collaborating with cross-functional teams to resolve complex technical issues and improve customer satisfaction.
• Participating in on-call rotations and providing 24/7 support to customers as needed.

Requirements

To be successful in this role, you will need:

• A minimum of 1-2+ years of field service experience, preferably in a medical imaging equipment setting.
• A high school diploma or equivalent, with a technical degree or certification preferred.
• Strong customer service and communication skills, with the ability to work effectively with customers, peers, and management.
• Proficiency in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Valid driver's license, with a good driving record and the ability to drive independently day and night.
• Physical ability to lift 50lbs, walk, climb ladders, bend, twist, sit, squat, and stand for extended periods.
• Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering high-quality results.

Preferred Qualifications

* Experience performing service, preventative maintenance, and modifications on medical imaging equipment at customer sites with minimal supervision.

• Knowledge of Siemens imaging equipment and software.
• Experience with inventory management and financial reporting.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
• Certification in a relevant technical field, such as medical imaging or electronics.

Skills and Competencies

To succeed in this role, you will need to possess:

• Strong technical skills, with the ability to troubleshoot and repair complex technical issues.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, peers, and management.
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
• Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering high-quality results.
• Strong attention to detail, with the ability to maintain accurate records and reports.
• Ability to work independently, with minimal supervision, and as part of a team.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As a Customer Service Engineer II, you will have opportunities to:

• Develop your technical skills and knowledge, with access to training and development programs.
• Take on new challenges and responsibilities, with opportunities for career advancement.
• Collaborate with cross-functional teams to resolve complex technical issues and improve customer satisfaction.
• Participate in on-call rotations and provide 24/7 support to customers as needed.
• Receive regular feedback and coaching, with opportunities for growth and development.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced environment, with a focus on innovation and customer satisfaction. As a Customer Service Engineer II, you will be part of a global team of professionals who are passionate about making a difference in the lives of patients and customers. Our company culture is built on:

• Collaboration and teamwork, with a focus on delivering high-quality results.
• Innovation and creativity, with opportunities to develop new ideas and solutions.
• Customer satisfaction, with a focus on delivering exceptional service and support.
• Diversity and inclusion, with a commitment to creating a welcoming and inclusive environment for all employees.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A base pay range of $56.74 - 64.84 USD Hourly, with opportunities for overtime and bonuses.
• A comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and paid time off.
• Opportunities for career advancement and professional growth.
• A dynamic and fast-paced work environment, with a focus on innovation and customer satisfaction.

How to Apply

If you are a motivated and talented individual who is passionate about making a difference in the lives of patients and customers, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, along with any relevant certifications or references, to our careers site. We look forward to hearing from you!

Equal Employment Opportunity Statement

arenaflex is an Equal Opportunity and Affirmative Action Employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds, cultures, and identities. arenaflex is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

arenaflex is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact our HR department at [insert contact information]. Apply for this job