Experienced Customer Service Engineer II - AT/XP - Southeastern PA and Southern NJ

Join arenaflex, a pioneering leader in healthcare innovation, as we strive to create a better future for everyone, everywhere, sustainably. Our inspiring and caring environment fosters a global community that celebrates diversity and individuality, empowering you to step beyond your comfort zone and grow professionally and personally.

About arenaflex

As a leader in medical technology, arenaflex constantly pushes the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. With a team of over 73,000 highly dedicated Healthineers in more than 70 countries, we are united by one purpose: to pioneer breakthroughs in healthcare.

Job Summary

We are seeking an experienced Customer Service Engineer II to join our team in Southeastern PA and Southern NJ. As a key member of our team, you will be responsible for servicing AT (Advanced Therapies) & XP (Xray) equipment, delivering timely and effective repairs, and providing adequate training to operators to ensure optimal system performance. You will also manage financial performance within your territory, establish and maintain proper business relationships with customers and peers, and perform necessary administrative duties accurately.

Responsibilities

* Service AT (Advanced Therapies) & XP (Xray) equipment, including installation, troubleshooting, repair, and preventative maintenance

• Deliver timely and effective repairs, and provide adequate training to operators to ensure optimal system performance
• Manage financial performance within your territory, including inventory management, time management, and timely service call closure
• Establish and maintain proper business relationships with customers and peers
• Perform necessary administrative duties accurately, including managing company assets and maintaining accurate records
• Collaborate with cross-functional teams to resolve complex issues and improve customer satisfaction
• Develop and implement process improvements to increase efficiency and productivity

Requirements

* Minimum 2+ years of experience in complex electro-mechanical, medical technologist, or field service engineer (biomedical engineer) servicing diagnostic instruments

• Proficiency in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.)
• Ability to work individually and in a team setting
• Proficiency in MS Office applications
• Valid driver's license, ability to drive independently day and night, and good driving record required
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
• Highly organized and able to plan

Preferred Qualifications

* Technical degree, military training, or equivalent applicable training

• Experience in testing, repairing, and maintaining capital medical equipment
• Strong customer service and communication skills
• General understanding of the principles of electricity, power supplies, and grounding

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support
• Flexible work arrangements and work-life balance

Why Join arenaflex?

* Be part of a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists who believe in each individual's potential to contribute with diverse ideas

• Work on projects that make a real difference in people's lives
• Collaborate with cross-functional teams to resolve complex issues and improve customer satisfaction
• Develop and implement process improvements to increase efficiency and productivity
• Enjoy a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application through our career portal. We look forward to hearing from you!

Equal Employment Opportunity Statement

arenaflex is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

arenaflex is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you're unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [email protected]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

Pay Transparency Non-Discrimination Provision

arenaflex follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, click here.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control

A successful candidate must be able to work with controlled technology in accordance with US export control law. It is arenaflex's policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

Data Privacy

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as arenaflex recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with arenaflex might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the arenaflex career site.

To all recruitment agencies

arenaflex does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. arenaflex is not responsible for any fees related to unsolicited resumes. Apply for this job