Experienced Customer Service Agent – Ground Operations at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our passengers' expectations. As a Customer Service Agent, you'll play a vital role in extending our hospitality to customers at the ticket counter, baggage service office, and gate area. If you're a friendly, patient problem solver who enjoys multitasking and working in a dynamic environment, we want to hear from you!

Our Company Promise

At arenaflex, we're committed to providing a stable work environment with equal opportunities for learning and personal growth. We encourage creativity and innovation to improve our effectiveness and provide the same concern, respect, and caring attitude to our employees that we expect from them in their interactions with our customers.

Job Summary

As a Customer Service Agent, you'll be the first point of contact for many of our customers, setting the tone for their travel experience. You'll work in a fast-paced environment, handling a variety of tasks, from ticketing and baggage service to resolving customer complaints and issues. If you're a team player who enjoys working in a dynamic environment, we want to hear from you!

Responsibilities

* Provide friendly service to and maintain positive relationships with all internal and external customers

• Work in a cooperative spirit to ensure the success of our company
• Provide legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs
• Handle any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems
• Greet and handle customers in a polite and friendly manner, handling cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets
• Compute charges, make change, and balance daily transactions
• Check in baggage and cargo, answer telephone to provide information to callers, page customers, resolve problems or complaints, and assist as needed
• Handle transactions required to board the aircraft in a timely and efficient manner
• Deal with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage, resolving such problems quickly and within guidelines established by the company
• Provide current and accurate fare, schedule, reservations, flight arrival/departure information, and answer all general inquiries from customers and other visitors to the airport terminal
• Complete forms and reports as required by the company
• Write irregularity and complaint reports as required
• Perform other job duties as directed by employee leaders

Knowledge, Skills, and Abilities

* Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job

• Able to read documents, follow instructions, learn and understand ticketing procedures, rules, and regulations
• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be able to perform all job functions within a limited space
• Must be able to effectively communicate verbally by telephone, face-to-face, and on public address systems
• Must possess good written and oral skills
• Must be able to communicate information and instructions verbally or via radio equipment

Education

* No education requirement

Experience

* No experience requirement

Licensing/Certification

* Must be able to obtain a SIDA badge and meet all local airport requirements

• May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights

Physical Abilities

* Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces

• Must be able to climb, bend, kneel, and stand on a frequent basis and for extended periods
• Must maintain the ability to wear prescribed uniforms

Other Qualifications

* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Ability to work shift work and/or overtime
• Foreign language skills are desirable, but not required

Pay and Benefits

* Pay of $19.63 per hour, with the opportunity for future increase per applicable collective bargaining agreement wage scale

• Opportunities for overtime and shift premiums
• Benefits you'll love:

+ Fly for free, as a privilege, on any open seat on all arenaflex flights (your eligible dependents too) + Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck + Potential for annual ProfitSharing contribution toward retirement - when arenaflex profits, you profit + Explore more Benefits you'll love: [insert link]

Work Environment and Company Culture

At arenaflex, we're passionate about creating a positive and inclusive work environment that supports the growth and development of our employees. We're committed to providing a safe and healthy work environment, and we encourage our employees to take care of themselves and their families.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, classroom training, and online learning opportunities. We also offer opportunities for career advancement and professional growth.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Customer Service Agent at arenaflex. Apply Job!

Job Posting End Date

03/28/2025

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Apply for this job