Experienced Customer Care Associate – Deliver Exceptional Service at arenaflex

At arenaflex, we're passionate about empowering businesses to thrive in an ever-changing world. As a leader in equipment, digital displays, document security, and software solutions, we help organizations streamline their operations, reduce costs, and minimize their environmental footprint. We're now seeking a talented and customer-focused individual to join our team as a Customer Care Associate at our corporate headquarters in Lake Forest, CA.

About arenaflex

arenaflex is a dynamic and growing organization that prides itself on delivering creative, real-world solutions to our clients' print management needs. Our team of experts is dedicated to helping businesses succeed, and we're committed to fostering a culture of innovation, collaboration, and excellence. If you're a motivated and customer-centric individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Job Summary

As a Customer Care Associate at arenaflex, you will play a critical role in ensuring that our customers receive the highest levels of service and support. You will be responsible for reviewing escalated service requests, distributing them to internal or external departments for resolution, and monitoring escalations to ensure timely and effective resolution. You will also handle customer calls, complaints, and questions with professionalism and etiquette, and ensure that all customer calls are returned in a timely manner.

Key Responsibilities

* Review escalated service requests and distribute them to internal or external departments for resolution

• Monitor escalations and follow up to ensure Service Providers receive requests in a timely manner, providing the highest levels of customer service possible
• Ensure calls are dispatched promptly and accurately documented according to dispatch practices using automated systems and/or established reports
• Handle customer calls, complaints, and questions with appropriate professionalism and etiquette, ensuring all customer calls are returned in a timely manner
• Perform Swivel seat activities for selected accounts, ensuring dispatch activities are timely and accurately documented
• Set up, maintain, update, and close requests accordingly in the system
• Review open activity and prioritize by account, time of call, etc., and contact Dealers individually as required to ensure efficient handling of service requests
• Monitor and dispatch MPS email box tickets from Dealers using automated systems and/or established reports, and set up, maintain, update, and close requests accordingly in the system
• May assist in training new Dispatchers to effectively perform their assigned duties
• Participate in cross-functional teams as required to address service/support initiatives
• Perform other duties as assigned

Essential Qualifications

* High School Diploma or GED

• Minimum of one year of customer support or dispatch experience
• Courteous and professional telephone manner, with the ability to deal effectively with customers/clients in a fast-paced environment
• Good communications and organizational skills
• Must be computer literate with basic knowledge of Microsoft Office (Word & Excel)

Preferred Qualifications

* Experience in a similar customer care or dispatch role

• Knowledge of automated systems and/or established reports
• Ability to work in a team environment and participate in cross-functional teams
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Cross-functional training and development programs
• Opportunities for advancement and career growth
• Access to industry-leading technology and tools
• Collaborative and supportive work environment

Work Environment and Company Culture

arenaflex is a dynamic and growing organization that values innovation, collaboration, and excellence. We offer a range of benefits and perks, including:

• Competitive salary and generous benefits package
• Collaborative and supportive work environment
• Opportunities for career growth and development
• Access to industry-leading technology and tools
• Flexible work arrangements and work-life balance

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and generous benefits package, including:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• Pet Insurance
• 401(k) plan
• Company-provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation, and sick/personal business/volunteer days

Equal Opportunity Employer

arenaflex is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job