Experienced Disability Access Service Video Chat Specialist – Tampa, FL

Join the arenaflex team as a highly skilled Disability Access Service Video Chat Specialist in our Tampa, FL location. As a key member of our team, you will play a vital role in assisting Guests with disabilities by providing exceptional service, support, and guidance through our Disability Access Service (DAS) Video Chat platform. If you are passionate about delivering outstanding Guest experiences, possess excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a world-renowned entertainment and hospitality company that has been enchanting Guests for generations. Our commitment to providing exceptional Guest experiences is unparalleled, and we take pride in our dedication to inclusivity and accessibility. As a Disability Access Service Video Chat Specialist, you will be part of a team that is passionate about making a difference in the lives of our Guests with disabilities.

Responsibilities

As a Disability Access Service Video Chat Specialist, you will be responsible for:

• Proactively and efficiently answering Guest accessibility-related questions to resolve Guest needs, provide information, and handle situations related to Accessibility Services
• Communicating effectively through video/phone calls and balancing multiple chat interactions while being actively engaged in video calls
• Using symptomatic challenges to assess the level of support needed for various disabilities (e.g., hearing, mobility, visual, cognitive)
• Ability to assess situational examples to gain understanding of Guest challenges
• Offering a single point of contact to assist Guests with disabilities for pre, during, and post-visit conversations
• Facilitating accessibility conversations about all services to determine which service best aligns with specific challenges the Guest experiences
• Proficient in recommending accessibility services and resources available for Guests to improve support
• Ability to make confident decisions while understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
• Able to maintain integrity in intensified interactions
• Able to seek consult in difficult conversations
• Providing general Resort information and Itinerary planning support based on accessibility needs
• Providing alternative options and solutions to Guests who may not qualify for the Disability Access Service and efficiently handling Guests' concerns as needed

Requirements

To be successful in this role, you will need to possess:

• Knowledge and interest in arenaflex property, products, and services, and delivering outstanding Guest Service
• Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Able to handle conflict resolution through a balance of integrity and partner resourcing
• Demonstrate strong problem-solving-decision-making skills
• Ability to handle confidential information
• Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
• Comfortable being on camera in video chat

Nice-to-Haves

While not required, the following skills and experiences are highly desirable:

• Previous experience working with individuals with disabilities or accessibility needs
• Experience in related roles such as Guest Services, Guest Relations, or Internet Help Desk
• Heightened knowledge of Theme Parks and Guest Tools (e.g., Disneyland App and My Disney Experience)
• Bilingual
• Knowledgeable of Services for Guests with Disabilities at the Walt Disney World Resort
• Knowledge of the following is a plus: Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

Benefits

As a valued member of the arenaflex team, you will enjoy:

• Employee Discount
• Health Insurance
• 401K Plan

What We Offer

At arenaflex, we offer a dynamic and inclusive work environment that is committed to excellence. As a Disability Access Service Video Chat Specialist, you will have the opportunity to:

• Work with a talented team of professionals who are passionate about delivering exceptional Guest experiences
• Develop your skills and knowledge in a fast-paced and dynamic environment
• Make a meaningful difference in the lives of our Guests with disabilities
• Enjoy a comprehensive benefits package that includes employee discounts, health insurance, and a 401K plan

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional Guest experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.

Contact Us

If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can join our team as a Disability Access Service Video Chat Specialist. Apply Job! Apply for this job