Experienced Member Services Representative – Remote Customer Service Position at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join our arenaflex family as an Experienced Member Services Representative. In this role, you'll have the opportunity to work with our Payments and Digital Strategy team, providing top-notch support to our members and contributing to the success of our Credit Union.

About arenaflex

arenaflex is a leading airline and travel company that offers a wide range of services to its customers. With a strong commitment to innovation, customer satisfaction, and employee development, we strive to create a positive and inclusive work environment that fosters growth and success. Our team members are the backbone of our organization, and we're excited to welcome talented individuals like you to our family.

Why Join arenaflex?

As an Experienced Member Services Representative at arenaflex, you'll enjoy a range of benefits and opportunities, including:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to exclusive travel perks and discounts
• Comprehensive health and wellness programs
• 401(k) program with company matching

Responsibilities

As a Member Services Representative, you'll be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving issues in a timely and professional manner. Your key responsibilities will include:

• Completing data access and balancing tasks
• Coordinating return items with vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Following and maintaining guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from members for timely and accurate processing of international and domestic wire transfer requests
• Researching and verifying incoming and outgoing wire transfer information
• Communicating with vendors to process wire transfers
• Understanding and being familiar with outgoing and incoming wire transfer laws
• Depositing check returns, reviewing member check returns on draft changes, processing member checks, affirming members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

Requirements

To be successful in this role, you'll need:

• High school degree or equivalent
• Intermediate Excel and Word experience
• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail

What We Offer

As an arenaflex team member, you'll enjoy a range of benefits and perks, including:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to exclusive travel perks and discounts
• Comprehensive health and wellness programs
• 401(k) program with company matching

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to welcome you to our arenaflex family! Apply for this job