Remote Entry Level Clinical Support Services Agent (Paid Training!)
Join arenaflex, a leading telehealth company, in providing exceptional customer care to patients and families across the country. As a Clinical Support Services Agent, you will be the first point of contact for patients, gathering information and relaying it to clinicians. This rewarding role offers the opportunity to make a significant difference in people's lives, enhance your customer care skills, and advance within the company.
About arenaflex
arenaflex is a pioneering telehealth company that provides innovative solutions to the medical industry. With a focus on excellent customer care, we strive to deliver exceptional experiences to patients and families. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join our mission.
Key Responsibilities
As a Clinical Support Services Agent, you will be responsible for:
- Receiving initial calls from patients and gathering information
- Relaying information to clinicians to ensure seamless care
- Providing exceptional customer care to patients and families
- Working in a fast-paced environment with varying call volumes
- Maintaining a professional and composed demeanor, even in challenging situations
- Enhancing your customer care skills through training and support
- Opportunities to advance within the company
Benefits and Perks
* Starting pay of $18.00 with opportunities to increase pay quickly
- Work-from-home (remote position) after a two-week orientation/training in our Gilbert training center
- Monday – Friday schedule
- Health, dental, vision, and retirement plans offered to full-time team members upon eligibility
- Paid time off, including holidays
- Opportunities for career growth and advancement
- A supportive and collaborative work environment
Requirements
* 18 years of age
- Excellent verbal communication, interpersonal, and organizational skills
- Accurate keyboard and typing skills (minimum requirements)
- Proficient use of Microsoft Office and internet navigation
- Strong customer service skills with the ability to speak with a smile in your voice
- Evening, weekend shifts required (including holidays)
- Access to high-speed internet on a personal network (cannot be a shared network)
- Personal, private, and patient-confidential workspace environment required
- Background check will be conducted as part of the interview process
- Federal work-eligibility check will be conducted upon hire
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong customer service skills with the ability to speak with a smile in your voice
- Accurate keyboard and typing skills
- Proficient use of Microsoft Office and internet navigation
- Ability to work in a fast-paced environment with varying call volumes
- Ability to maintain a professional and composed demeanor, even in challenging situations
- Strong organizational and time management skills
- Ability to work independently and as part of a team
Career Growth Opportunities
* Opportunities to advance within the company
- Training and support to enhance your customer care skills
- A supportive and collaborative work environment
- A chance to make a significant difference in people's lives
Work Environment and Company Culture
* Work-from-home (remote position) after a two-week orientation/training in our Gilbert training center
- Monday – Friday schedule
- Collaborative and supportive work environment
- Opportunities for career growth and advancement
- A company that values exceptional customer care and makes a difference in people's lives
Compensation and Benefits
* Starting pay of $18.00 with opportunities to increase pay quickly
- Health, dental, vision, and retirement plans offered to full-time team members upon eligibility
- Paid time off, including holidays
- Opportunities for career growth and advancement
How to Apply
If you're passionate about providing exceptional customer care and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job