Experienced Crisis Chat Text Counselor - 988 Crisis Intervention Services

At arenaflex, we are dedicated to providing exceptional crisis intervention services to individuals in need. As an Experienced Crisis Chat Text Counselor, you will play a vital role in our team, providing emotional support and resources to those who are struggling. If you are passionate about making a difference in the lives of others and possess excellent communication and interpersonal skills, we encourage you to apply for this rewarding opportunity.

About arenaflex

arenaflex is a leading provider of crisis intervention services, committed to delivering high-quality support to individuals in emotional distress. Our team of experienced professionals is dedicated to creating a safe and supportive environment for those who need our help. With a strong focus on quality assurance and ongoing training, we strive to provide the best possible services to our clients.

Job Summary

As an Experienced Crisis Chat Text Counselor, you will be responsible for providing crisis intervention services to individuals through our 988 Crisis Chat and Text services. You will work closely with our team to assess each chat/text visitor's needs, provide emotional support, and connect them with relevant resources. This is a challenging yet rewarding role that requires excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Primary Responsibilities

* Provide crisis intervention services to individuals in emotional distress through Crisis Chat and Text

• Assess each chat/text visitor's needs and determine the most effective means of intervention
• Complete risk assessments, safety planning, de-escalation, and follow-up with chat visitors
• Establish good rapport with a wide range of chat/text visitors
• Provide crisis intervention counseling to chat/text visitors, including those who are suicidal
• Intervene with suicidal chat/text visitors, including making assessments and taking appropriate action
• Familiarize yourself with local and statewide community resources and provide information and referrals to visitors as needed
• Complete thorough documentation for all crisis chat/text interactions in real-time
• Meet productivity standards, including completing 1.5 chats/texts per hour
• Participate in daily quality monitoring and scoring a minimum of 75% on quality evaluations
• Maintain a high answer rate of 85% within the first 5 weeks to maintain remote work status
• Complete weekly quality evaluation processes and attend weekly supervision sessions
• Demonstrate the ability to work independently and as part of a team, with confidence and flexibility
• Adhere to schedules and call center program policies and procedures
• Skilled in the use of technology, including telephones, computers, software, and email
• Arrive on shift on time and properly attired
• Assist in training new Crisis Chat staff
• Meet with Crisis Chat Supervisors and Program Manager regularly to discuss program operations, concerns, and potential improvements

Secondary Responsibilities

* Report on-site as needed

• Perform other duties as assigned, required, or needed

Agency-wide Responsibilities

* Participate in supervision, in-service training, and staff meetings

• Maintain good working relationships with co-workers and positively contribute to group morale
• Complete all administrative duties, including time sheets and leave requests, on time
• Use appropriate channels of communication to resolve conflicts with other staff
• Interact with staff, clients, and visitors in a professional and courteous manner

Education and Experience

* Bachelor's Degree required, Master's Degree in Counseling, Social Work, or mental health-related field preferred

• 1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention, and intervention
• Computer skills with various software, including Microsoft Products, proficient skills required

Skills and Abilities

* Excellent oral and written communication skills

• Ability to function successfully in an environment requiring immediate response to urgent situations
• Knowledge of and familiarity with local and statewide community resources
• Analytical and problem-solving skills
• Computer skills with various software and the internet

Work Conditions

* Share office space with Crisis Chat Counselors

• Holiday and evening coverage required, depending on scheduled shifts
• Hours are flexible to meet program needs
• Must be able to lift 25lbs

Grassroots Rewards & Incentives

arenaflex offers a range of rewards and incentives to support your professional growth and development, including:

• 100% coverage of expenses for licensure and/or renewal, CEUs, professional trainings, and field certifications
• Instant wage increases for certifications achieved while employed
• $250 Hiring Bonus for full completion of onboarding and HR trainings
• $500 Retention Bonus
• Small Loan Option at 0% interest for 1 year

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.

How to Apply

If you are passionate about making a difference in the lives of others and possess the skills and experience required for this role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job