Experienced Ramp Agent (Customer Service Representative) - Minneapolis-St. Paul International Airport

At arenaflex, we're passionate about delivering exceptional customer experiences and ensuring the safe transportation of cargo and baggage. As a Ramp Agent, you'll play a vital role in our mission to keep climbing, providing top-notch service to our customers while working collaboratively with our team to achieve our goals. If you're a motivated and safety-conscious individual who thrives in a fast-paced environment, we encourage you to join our team and embark on a rewarding career journey.

About arenaflex

arenaflex is a leading provider of air transportation services, committed to delivering exceptional customer experiences while maintaining the highest standards of safety and efficiency. Our team of dedicated professionals is passionate about their work, and we're proud to offer a dynamic and inclusive work environment that fosters growth, learning, and success. As a Ramp Agent, you'll be part of a diverse and dynamic team that's dedicated to making a difference in the lives of our customers and the communities we serve.

Key Responsibilities

As a Ramp Agent, you'll be responsible for ensuring the safe and efficient handling of cargo and baggage, providing exceptional customer service, and working collaboratively with our team to achieve our goals. Your daily tasks will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather-related incidents.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure accurate routing of baggage to the customer's destination.
• Collaborating with our team to achieve our goals and provide exceptional customer service.

Work Environment and Schedule

As a Ramp Agent, you'll work in a fast-paced and dynamic environment, often in harsh weather conditions. Your schedule will be based on operational needs, with shifts ranging from early morning to overnight. You'll work between 20 and 40 hours per week, based on your seniority. Our team is committed to providing a safe and inclusive work environment, and we're proud to offer a range of benefits and perks to support your physical, emotional, and financial well-being.

Benefits and Perks

At arenaflex, we're committed to sharing success with our employees, and we offer a range of benefits and perks to support your career growth and well-being. These include:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Recognition rewards and awards through the platform Unstoppable Together.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful as a Ramp Agent, you'll need to possess the following qualifications:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While not required, the following qualifications will give you a competitive edge as a Ramp Agent:

• N/A

How to Apply

If you're a motivated and safety-conscious individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity to join our team as a Ramp Agent. Please visit our website to learn more about this role and apply online. We look forward to hearing from you! Apply Job! Apply for this job