Experienced Customer Service Consultant – Aetna Answer Team at arenaflex
Transforming the Culture of Health Care Delivery, One Client at a Time
At arenaflex, we're revolutionizing the way health care is delivered, making it more personal, convenient, and affordable for all clients. As a Customer Service Consultant for the Aetna Answer Team, you'll play a vital role in enhancing the overall client experience and ensuring that arenaflex continues to deliver on its commitment to human-centric health care.
About arenaflex
arenaflex is a leading health care company that's dedicated to transforming the culture of health care delivery. With a strong focus on innovation, customer service, and employee development, we're creating a work environment that's both challenging and rewarding. Our team is passionate about making a difference in the lives of individuals seeking assistance with their health care needs, and we're looking for like-minded individuals to join us on this journey.
Job Summary
As a Customer Service Consultant for the Aetna Answer Team, you'll serve as a vital point of contact within a client-facing team in a call center environment. Your primary responsibility will be to respond to a variety of client service requests and issues, which may include enrollment and billing inquiries, commissions, technical support, group administration, and other routine customer service inquiries. The role emphasizes delivering first-call resolution for 90-95% of inquiries, which requires accurately identifying, researching, and resolving issues based on the initial communication from the client, whether it be through phone calls, letters, or emails.
Key Responsibilities
* Respond to client service requests and issues in a call center environment
- Deliver first-call resolution for 90-95% of inquiries
- Accurately identify, research, and resolve issues based on initial client communication
- Provide support for enrollment and billing inquiries, commissions, technical support, and group administration
- Demonstrate exceptional customer service skills in all interactions with clients
- Utilize problem-solving skills to address and resolve client concerns effectively
Requirements
* High School Diploma or GED equivalent required
- Prior call center experience is required
- Experience in process improvement and root-cause analysis methodologies preferred
- Capability to develop technical acumen is necessary
- Strong client-facing orientation is essential
- Demonstrated exceptional customer service skills are required
- Demonstrated problem-solving skills are necessary
Nice-to-Haves
* Experience working in a fast-paced environment
- Strong communication and interpersonal skills
- Ability to work in a team environment
- Experience with CRM software and other technical tools
Benefits
* Medical insurance coverage
- Dental insurance coverage
- Vision insurance coverage
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- Fully-paid term life insurance
- Short-term and long-term disability benefits
- Well-being programs
- Education assistance
- Free development courses
- CVS store discount
- Discount programs with participating partners
- Paid Time Off (PTO)
- Paid holidays throughout the calendar year
Why Join arenaflex?
* Make a difference in the lives of individuals seeking assistance with their health care needs
- Work in a fast-paced and dynamic environment
- Develop your technical acumen and problem-solving skills
- Enjoy a comprehensive benefits package, including medical, dental, and vision insurance
- Participate in well-being programs and education assistance
- Take advantage of free development courses and career growth opportunities
- Enjoy a CVS store discount and discount programs with participating partners
How to Apply
If you're passionate about delivering exceptional customer service and making a difference in the lives of individuals seeking assistance with their health care needs, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Apply for this job