Experienced Customer Service Specialist - Evening Support for arenaflex's Scheduling Department

At arenaflex, we're a full-service language service provider with a passion for delivering comprehensive, responsive, and high-quality language access for patients, providers, families, and coordinated care organizations. Founded in 2010 and based in Portland, Oregon, we're dedicated to fostering a culture of inclusivity, diversity, and growth. As we continue to expand our services, we're seeking an exceptional Customer Service Specialist to join our Scheduling Department in a full-time, evening support role.

About arenaflex

arenaflex is a leader in the language service industry, providing expert solutions for individuals and organizations seeking to bridge language gaps. Our team is comprised of talented professionals who share a common goal: to deliver exceptional language access services that empower individuals and communities. With a strong commitment to diversity, equity, and inclusion, we celebrate the unique perspectives and experiences that make our team stronger.

Job Summary

As a Customer Service Specialist in our Scheduling Department, you'll play a critical role in ensuring seamless communication between clients, interpreters, and our team. You'll be the first point of contact for email requests, handle inbound calls, and manage database information with precision. If you're a detail-oriented, customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Customer Service Specialist, your key responsibilities will include:

• Handling and resolving email requests from dedicated clients and interpreters related to scheduling, as the first point of contact
• Assisting in answering clients/interpreters calls, when needed
• Efficiently inputting data and maintaining accurate database information
• Managing all inbound interpreter calls and inquiries
• Managing all inbound interpreter calls, emails, and securing interpreters to cover appointments
• Managing all appointments for a dedicated client by meeting both arenaflex and client service levels for securing interpreters to appointments
• Other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager

Skills and Abilities

To succeed in this role, you'll need to possess:

• The ability to handle stressful and challenging situations in a calm and professional manner while working with internal and external clients
• Professional communication skills; verbal and written
• Proficiency with standard software applications (Excel, Word, PowerPoint), and familiarity with other web-based applications
• Ability to excel in a demanding, dynamic, and team-based working environment

Experience Requirements

We're looking for a candidate with:

• 2 years of experience in customer service
• 2 years of experience working in a fast-paced office environment
• Exceptional data entry & accuracy skills
• Professional verbal & written communication skills
• Organized & motivated with excellent follow-through, multi-tasking, and problem-solving skills
• Proficiency in MS Office applications
• Ability to work independently while remaining an effective and efficient member of cross-functional teams
• Ability to analyze problems and develop processes to alleviate problems

What We Offer

As a valued member of our team, you'll enjoy:

• Competitive salary range: $20-22/hour
• Full-time, 40-hour schedule with 9-hour shifts from 12pm-9pm, Monday-Friday
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision coverage
• Generous paid time off and holidays
• Access to ongoing training and education opportunities

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that our differences are what make us stronger, and we're proud to be an equal opportunities employer. If you're passionate about delivering exceptional customer service and working in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity.

How to Apply

If you're ready to take your customer service skills to the next level and join a team that's passionate about making a difference, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunities Employer

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to creating a workplace that's inclusive, diverse, and supportive, and we celebrate the unique perspectives and experiences that make our team stronger. Apply for this job