Experienced Customer Service Specialist - Overnight/Weekend Support for arenaflex

Join arenaflex's dynamic team as a Customer Service Specialist, providing top-notch support to our clients and interpreters during overnight and weekend shifts.

About arenaflex

arenaflex, a leading full-service language service provider, has been revolutionizing the way patients, providers, families, and coordinated care organizations access language services since 2010. Headquartered in Portland, Oregon, our mission is to deliver comprehensive, responsive, and high-quality language access solutions that make a meaningful difference in people's lives. We're passionate about fostering a culture of inclusivity, diversity, and collaboration, and we're excited to welcome talented individuals like you to our team.

Job Summary

As a Customer Service Specialist in arenaflex's Scheduling Department, you will be the first point of contact for our dedicated clients and interpreters, handling email requests, answering calls, and maintaining accurate database information. This is a full-time, 36-hour position, working Friday to Sunday, 12-hour shifts. If you're a customer service enthusiast with exceptional communication skills, attention to detail, and the ability to thrive in a fast-paced environment, we want to hear from you!

Responsibilities

* Handle and resolve email requests from clients and interpreters related to scheduling, providing timely and accurate responses.

• Assist in answering client/interpreter calls, ensuring seamless communication and resolving any issues that may arise.
• Efficiently input data and maintain accurate database information, utilizing arenaflex's systems and software.
• Perform other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager.
• Manage all inbound interpreter calls and inquiries, providing exceptional customer service and resolving any issues promptly.
• Secure interpreters to cover appointments, ensuring that our clients receive the language access they need.
• Manage all appointments for a dedicated client, meeting both arenaflex and client service levels for securing interpreters to appointments.
• Perform other duties as assigned by management.

Skills and Abilities

* Possess the ability to handle stressful and challenging situations in a calm and professional manner, working with internal and external clients.

• Professional communication skills, both verbal and written, with the ability to adapt to diverse communication styles.
• Proficiency with standard software applications, including Excel, Word, and PowerPoint, as well as familiarity with other web-based applications.
• Ability to excel in a demanding, dynamic, and team-based working environment, with a strong focus on collaboration and problem-solving.

Experience Requirements

* 2 years of experience in customer service, with a proven track record of delivering exceptional service and resolving customer complaints.

• 2 years of experience working in a fast-paced office environment, with the ability to multitask and prioritize tasks effectively.
• Exceptional data entry and accuracy skills, with the ability to maintain accurate records and databases.
• Professional verbal and written communication skills, with the ability to adapt to diverse communication styles.
• Organized and motivated, with excellent follow-through, multi-tasking, and problem-solving skills.
• Proficiency in MS Office applications, with the ability to learn and adapt to new software and systems.
• Ability to work independently while remaining an effective and efficient member of cross-functional teams.
• Ability to analyze problems and develop processes to alleviate problems, with a focus on continuous improvement.

What We Offer

* Competitive hourly rate of $20-22/hour, depending on experience.

• Opportunity to work with a dynamic and diverse team, with a focus on collaboration and growth.
• Comprehensive training and onboarding program, with ongoing support and development opportunities.
• Flexible work arrangements, including remote work options and flexible scheduling.
• Access to cutting-edge technology and software, with opportunities to learn and grow.
• A culture of inclusivity, diversity, and respect, with a focus on employee well-being and satisfaction.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse backgrounds, viewpoints, beliefs, and experiences. We believe that our differences make us stronger, and we're proud to grow together as a team and community.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat and look forward to hearing from you! Apply Job! Apply for this job