Experienced Full Stack Customer Success Representative – Proactive Support & Onboarding Specialist (Part-time, Remote)

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a key member of our team, you'll play a vital role in helping us scale to the next level by providing exceptional customer support and success services. If you're passionate about data-driven decision making, customer-centricity, and taking ownership of your work, then this part-time, remote Customer Success Representative role is perfect for you!

About arenaflex

arenaflex is a forward-thinking company that's dedicated to delivering innovative solutions to businesses across various industries. Our team is comprised of talented individuals who share a common goal: to provide unparalleled customer experiences that drive growth and loyalty. With a strong focus on data-driven decision making, arenaflex is constantly pushing the boundaries of what's possible in the world of customer success and support.

What Your Day-to-Day Looks Like

As a Customer Success Representative at arenaflex, you'll be responsible for a mix of proactive and reactive customer support, ensuring that our clients receive the highest level of service possible. Your day-to-day tasks will include:

• Monitoring real-time metrics to maintain healthy call center production and proactively addressing any signs of poor health
• Promptly answering inbound support emails and responding to customer inquiries and service requests in a professional and courteous manner
• Communicating with the arenaflex Operations and Product departments, as well as BPO leads, to solve issues related to the ordering platform or agent staffing
• Escalating to arenaflex Account Management and Leadership as needed
• Supporting the onboarding of new customers by creating accounts in arenaflex's database, verifying telephony setup, and answering questions
• Maintaining arenaflex's knowledge base for customers and assisting in the creation of new SOPs
• Tracking and documenting all happenings in HubSpot, following up on open tickets from earlier in the day/week
• Contacting Restaurant partner locations as needed to facilitate order recovery

What's in it for YOU

* Flexible, part-time hours with hourly pay

• Generous stock option plan
• Unlimited PTO
• 100% remote work
• Opportunity to "wear lots of hats" and accelerate your career
• Ownership, responsibility, and empowerment in what you do
• Incredible teammates and a caring workplace culture

What Sets You Up for Success

To excel in this role, you'll need:

• 3+ years of experience in a data-heavy, technical-product-focused customer support/success role. True call center experience would be a plus.
• Flexible/open availability
• Metrics-savvy & Proactive: experience monitoring metrics real-time and making decisions based on data to protect business stability and efficiency
• Accountable & Independent: you're self-directed and take pride in your work. It's clear that you're invested in your own professional growth, as well as the growth of the company you represent
• Tech savvy: you're computer-savvy. CRM/ticketing system experience is preferred, but not required

Why arenaflex?

At arenaflex, we believe in empowering our employees to take ownership of their work and drive their own growth. We offer a dynamic and supportive work environment that's perfect for individuals who are passionate about customer success and support. If you're looking for a challenging and rewarding role that will help you accelerate your career, then arenaflex is the perfect place for you!

How to Apply

If you're ready to take your customer success and support skills to the next level, then apply now to join our team at arenaflex! Apply for this job