Experienced Customer Success Representative – Local Business Growth Specialist at arenaflex

Are you passionate about supporting local businesses and helping them thrive in their communities? Do you have a knack for building strong relationships and providing exceptional customer experiences? If so, we want to hear from you! arenaflex is seeking a dedicated and driven Customer Success Representative to join our team and help us deliver a 5-star experience to our small business advertisers. As a Customer Success Representative at arenaflex, you will play a critical role in strengthening our revenue retention by providing timely and exceptional customer support. You will be the primary point of contact for our current advertisers, helping them get the most out of our advertising solutions and ensuring their continued success on our platform. If you're a people person with a passion for local businesses, we want to hear from you!

What You'll Do

As a Customer Success Representative at arenaflex, your primary responsibilities will include:

• Providing exceptional and timely customer support to our current advertisers, helping them strengthen their online presence and drive more customers to their businesses
• Logging into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers on the value of our advertising solutions
• Showcasing the value of arenaflex by highlighting ad performance metrics and helping clients understand the return on investment (ROI) of their advertising spend
• Using strong listening and conflict resolution skills to handle escalated clients and resolve any issues that may arise
• Becoming an expert in arenaflex's advertising solutions and adapting product recommendations quickly to suit client needs, asking probing questions and handling objections to ensure client satisfaction
• Exhibiting strong communication skills, both externally with clients and internally with other arenaflex employees
• Remaining organized and efficient in a fast-paced environment, consistently achieving and exceeding monthly goals

What It Takes To Succeed

To be successful in this role, you will need:

• A Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Strong communication skills (verbal and written)
• Excellent problem-solving and troubleshooting skills
• Experience in account management, sales, advertising, or small business (preferred)
• A love for local businesses and an understanding of their importance in local economies
• Excellent time management and organizational skills, with the ability to track and complete numerous details
• The ability to handle tough conversations with business owners in a professional, solutions-oriented manner
• The ability to strike a balance between consulting and supporting as needed
• A willingness to receive and implement feedback
• The ability to thrive in a fast-paced and always-changing environment

What You'll Get

As a valued member of the arenaflex team, you can expect:

• Effective your first day: Medical, vision, and dental benefits
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Work from home reimbursement
• A competitive base salary of $50,000 + performance-based incentives

Work Environment and Company Culture

At arenaflex, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. Our foundation of diversity efforts is closely tied to our core values, which include "Playing Well With Others" and "Authenticity." We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

How to Apply

If you're passionate about supporting local businesses and delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note:

arenaflex is an equal opportunity employer and welcomes applications from qualified candidates with arrest and conviction records, consistent with applicable law. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [insert contact information]. Apply for this job