Experienced Phone and Chat Specialist – Remote Customer Service Representative

At arenaflex, we're on a mission to revolutionize the way we connect essential workers with healthcare facilities in need of skilled professionals. As a Phone and Chat Specialist, you'll play a vital role in our team, ensuring that nurses and healthcare facilities have the support they need to provide top-notch care. If you're a customer service enthusiast with a passion for making a difference, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative customer service solutions, dedicated to empowering essential workers and healthcare facilities to deliver exceptional care. Our team is passionate about creating a positive impact, and we're committed to fostering a culture of excellence, inclusivity, and growth. As a Phone and Chat Specialist, you'll be part of a dynamic team that's shaping the future of customer service.

Job Summary

We're seeking an experienced Phone and Chat Specialist to join our remote team, providing exceptional customer service to nurses and healthcare facilities. As a Phone and Chat Specialist, you'll be responsible for:

• Verifying nurses' credentials after they've selected a healthcare facility
• Following up with nurses via written messages to confirm credential validity
• Handling follow-up phone calls with nurses to check on the status of shift pick-ups
• Managing large volumes of inbound and outbound calls in a timely manner
• Managing multiple chat channels simultaneously
• Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
• Accessing company and client resources to accurately handle calls
• Performing data entry and customer service skills
• Navigating online efficiently to work requests/records
• Identifying customers' needs, researching to see if requests have credentials needed
• Skillfully transitioning between tasks without loss of efficiency or composure
• Maintaining punctuality and attendance at all scheduled times
• Remaining positive and professional in all customer interactions
• Flexibility to cross-train as requested

Qualifications

To succeed as a Phone and Chat Specialist, you'll need:

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills, along with active listening
• A background check applicable with state and federal laws is required

Responsibilities

As a Phone and Chat Specialist, you'll be responsible for:

• Managing large volumes of inbound and outbound calls in a timely manner
• Managing multiple chat channels simultaneously
• Following communication "scripts" when handling different topics
• Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
• Accessing company and client resources to accurately handle calls
• Performing data entry and customer service skills
• Navigating online efficiently to work requests/records
• Identifying customers' needs, researching to see if requests have credentials needed
• Skillfully transitioning between tasks without loss of efficiency or composure
• Maintaining punctuality and attendance at all scheduled times
• Remaining positive and professional in all customer interactions
• Flexibility to cross-train as requested

Pay & Benefits

As a Phone and Chat Specialist, you'll enjoy:

• Starting pay: $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Work hours: Shifts between 8:00am-8:00pm (EST) Work Days: Mon-Fri and rotating weekends
• Paid Training: 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
• Status: Full Time 40 hours

Equipment Provided Option

arenaflex will provide equipment for full-time permanent employees, including:

• A laptop or desktop computer
• A USB headset
• A dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• Up-to-date antivirus software
• Firewall enabled

Hardware/Software Requirements

To ensure seamless performance, you'll need:

• Processor: Intel Core i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• Up-to-date antivirus software
• Firewall enabled

Work Environment & Company Culture

As a remote Phone and Chat Specialist, you'll enjoy:

• Flexible work arrangements, allowing you to work from the comfort of your own home
• A dynamic and inclusive team environment, fostering growth and development
• Opportunities for professional growth and advancement
• Recognition and rewards for outstanding performance
• A comprehensive benefits package, including paid training and equipment provided

How to Apply

If you're a motivated and customer-focused individual with a passion for making a difference, we want to hear from you! Apply now to join our team as a Phone and Chat Specialist and be part of a dynamic team shaping the future of customer service. Apply Now!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job