SaaS Project Manager

Project Manager About this position The Project Manager is a hands-on implementer and the engine of Vitruvi's customer deployment work. You are responsible for the physical configuration of the Vitruvi Workspace, the execution of technical build tasks, and the day-to-day delivery of your assigned implementations. On smaller accounts, you operate independently; on complex, high-value implementations, you execute within a program led by a Senior Project Manager, owning specific workstreams and contributing to a successful go-live. About You You are a detail-oriented, technically curious self-starter with a genuine enthusiasm for SaaS software. You are energized by learning a platform deeply, translating customer requirements into clean configurations, and driving a workstream from kickoff through go-live. You take ownership, communicate proactively, and thrive in a fast-paced delivery environment. You are a strong collaborator — comfortable working alongside customers, senior team members, and internal stakeholders.

Responsibilities

• Workspace Configuration: Perform hands-on configuration of the Vitruvi Workspace for assigned implementations. This includes WBS setup, work templates, custom fields, roles, and design element types in accordance with the approved implementation design.
• * Execute and follow up on VPS (Vitruvi Professional Services) requests accurately and on schedule
• * Flag configuration blockers or scope questions to the Senior Project Manager promptly
• Project Delivery: Manage the day-to-day delivery of smaller implementations independently, including scoping, configuration, training, UAT, and go-live. On complex accounts, own defined workstreams within the Sr. PM's program plan.
• * Track your workstream progress against milestones and communicate status clearly
• * Identify and escalate risks or scope drift early rather than absorbing them silently
• Training & Enablement: Develop training materials and lead end-user and SME training sessions. Tailor content to the customer's workflows and Vitruvi configuration.
• UAT Support: Support the user acceptance testing process by documenting feedback, triaging build-related issues, and resolving or escalating defects to ensure a stable launch.
• Customer Communication: Serve as a day-to-day point of contact for your assigned customers, facilitating working sessions, providing progress updates, and responding promptly to questions and issues.
• Program Support: Support the Senior Project Manager and Senior Program Manager on complex implementations, contributing to discovery sessions, build reviews, and go-live readiness assessments.
• Continuous Improvement: Share learnings, flag process gaps, and contribute to improving Vitruvi's implementation standards and templates over time.
• Additional Responsibilities: Performs other duties and responsibilities as assigned or required to support team and organizational objectives

Job Requirements

• 1–3 years of experience in SaaS implementation, solutions consulting, technical onboarding, or a closely related field
• Demonstrated ability to learn and configure complex software platforms — prior experience with Vitruvi or similar field operations / construction management SaaS is a strong asset
• Strong organizational skills and attention to detail; able to manage multiple workstreams without dropping the ball
• Clear, confident communicator — both written and verbal — with customers and internal team members
• Comfortable working from a structured delivery methodology while exercising good judgment when situations don't fit the template
• Post-secondary education in engineering, project management, business, or a related field — or equivalent practical experience
• Experience in the telecommunications or utilities construction industry is an asset
• Willingness to travel up to 30%

Compensation

• Compensation of $75,000 - $90,000 based on experience
• Benefits plan included
• Bonus
• Unlimited PTO

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