PWS Operations Engineer – Imaging, Biomed Experience Preferred

Job Description:

• Serve as the technical point of contact for Predictive Work Systems (PWS) Operations members, clinical engineering teams, biomedical technicians, and hospital IT.
• Lead the rollout of remote-monitoring solutions across multiple health systems and medical device types.
• Coordinate hardware provisioning, software configuration, and connection activities with field technicians and hospital IT.
• Understand system architecture and infrastructure environment to lead resolution of technical issues.
• Patching and access control for remote monitoring servers.
• Maintain SOPs and troubleshooting guides.
• Deliver training sessions and mentor field personnel to reduce support interventions.
• Lead the development of new principles and concepts, implements policies, procedures, and standards.
• Identify automation, standardization, and cost-optimization opportunities.
• Ensure ongoing compliance with HIPAA, ISO 27001, ISO 13485, SOC2, and relevant hospital security policies.
• Systematically trace issues across monitoring server, hospital networks, cloud infrastructure, and medical device hardware & software to pinpoint whether issues are user-driven, procedural, environmental, or systemic.
• Tackle highly variable, site-specific problems in hospital environments, quickly adapting methods and tools while maintaining rigorous analytical standards.
• Convert incident knowledge into monitoring rules, automation scripts, or standard operating procedures.
• Decisions and actions often influence the work of other team members and several business processes / customer outcomes.
• Assigns configuration tasks and on-site activities to field technicians, vendors, or junior engineers, providing clear instructions and verifying results.
• Balances incident response, project milestones, and support/maintenance activities with minimal supervision.
• Communicates with IT Management, Clinical Engineering Management, and hospital IT, management, & staff on status issues and decisions to influence outcomes.
• Leads meetings/trainings/support sessions with partners to gain alignment and progress on complicated initiatives.
• Provides guidance to less experienced team members.
• Creates and delivers presentations and communications to peers.
• All other duties as assigned.

Requirements:

• A minimum of three or more years of experience in systems engineering or clinical engineering is required.
• Experience working in a clinical healthcare setting is strongly preferred.
• Strong organizational, analytical and critical thinking skills.
• Knowledge of Medical Device & Healthcare Standards.
• Remote Support
• Networking and Connectivity
• Server Administration
• Automation & Scripting
• Cybersecurity & Compliance
• Systems Development Lifecycle (preferred)
• Project & Stakeholder Management
• Team Leadership, Collaboration & Communication

Benefits:

• Committed to cultivating a workplace culture where every associate feels valued, supported, and empowered to thrive
• Drug-Free Workplace
• Opportunities for growth and recognition

Apply tot his job Apply To this Job