Experienced Customer Support Specialist – Uplisting at arenaflex
Join arenaflex, a leading data insights and analytics company in the short-term rental industry, as we revolutionize the way property managers, investors, and hospitality professionals make decisions. Our innovative platform transforms raw data into valuable insights that drive success in the dynamic vacation rental marketplace. With a strong presence in Denver and Barcelona, we track the daily performance of over 10 million Airbnb and Vrbo properties across 120,000 global markets, and collect data from over a million partner properties. As a Customer Support Specialist on the Uplisting team, you will play a vital role in helping our 1000s of customers succeed. You will be the face of arenaflex, providing top-notch assistance, troubleshooting, and problem-solving skills to empower our customers to achieve their goals. If you're passionate about delivering exceptional customer experiences, have a strong foundation of experience in customer support, and are fluent in English, we want to hear from you.
About arenaflex
arenaflex is a tight-knit group of engineers, scientists, and creatives driven to empower the next generation of shared economy entrepreneurs. We live and breathe our company values: Be Curious, Be Customer-Obsessed, Take Action, Act with Ownership, and Enjoy the Ride. People who are ready to exemplify these values are especially encouraged to apply.
The Role
As a Customer Support Specialist on the Uplisting team, you will be responsible for:
- Supporting users with confidence by becoming an expert on our product, features, and integrations
- Providing top-notch assistance by handling live chats, emails, and support calls with professionalism and care
- Troubleshooting and problem-solving by identifying and resolving customer issues efficiently
- Collaborating across teams to improve processes, enhance the customer experience, and reinforce our customer-centric approach
- Living our core values by embodying being Happy, Hungry, and Honest in everything you do
What You'll Need to Be Successful
* Fluent or near-native English proficiency – strong communication skills, both written and spoken. Additional languages a plus
- Tech-savvy and analytical – able to interpret data, troubleshoot issues, and use various tools effectively
- Customer-focused mindset – always striving to provide the best experience for customers
- Strong multitasking skills – comfortable managing live chats, emails, and calls efficiently
- A solid foundation of experience – at least a couple of years in a customer support or related role
- Flexibility with working hours – able to adapt to different shifts as needed. Uplisting support operates 24/5/365, with weekday shifts running Monday to Friday at 06:00-14:00, 12:00-20:00, 15:00-23:00, and 23:00-07:00 (GMT), as well as weekend shifts from 06:00-14:00. The main shift for this position is from 12:00-20:00 (GMT)
What You'll Get to Do
* Support users with confidence by guiding customers through Uplisting
- Provide top-notch assistance by handling live chats, emails, and support calls with professionalism and care
- Troubleshoot and problem-solve by identifying and resolving customer issues efficiently
- Collaborate across teams to improve processes, enhance the customer experience, and reinforce our customer-centric approach
- Live our core values by embodying being Happy, Hungry, and Honest in everything you do
What You Can Expect from Us
* Base Salary: £23,000
- 36 holidays per year
- Continuing education stipend
- Individual growth plan to progress in the role
- Language lessons with Preply (French, German, Italian, Spanish)
- Talented international team and a vibrant work environment
- Bottom-up management: we listen to your ideas and implement them
Hiring Process
* First stage: Online interview with the People Team (Online, 30 minutes)
- Second stage: Written exercise
- Third stage: Online interview with the Hiring Manager + Peers (1 hour)
Ideal Start Date:
April
Why Join arenaflex?
* We're a tight-knit group of engineers, scientists, and creatives driven to empower the next generation of shared economy entrepreneurs
- We live and breathe our company values: Be Curious, Be Customer-Obsessed, Take Action, Act with Ownership, and Enjoy the Ride
- People who are ready to exemplify these values are especially encouraged to apply
- We're committed to making our application process and workplace accessible for individuals with disabilities
- We're an equal opportunities employer and welcome applications from all qualified candidates
How to Apply
To apply for this exciting opportunity, please submit your application, mentioning the word
GRACIOUS
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