Part-Time Customer Service Representative - Arenaflex Spotted Lanternfly Response Team

Are you passionate about delivering exceptional customer service and making a positive impact on your community? Do you have a knack for building strong relationships with diverse populations and a willingness to learn about entomology? If so, we invite you to join the Arenaflex Spotted Lanternfly Response Team as a Part-Time Customer Service Representative.

About Arenaflex

Arenaflex is a leading institution in the field of education, research, and community engagement. Our mission is to advance knowledge and improve lives through teaching, research, and outreach. With a strong commitment to diversity, equity, inclusion, and sustainability, we strive to create a culture that values individual uniqueness and fosters a sense of community among our students, faculty, staff, and alumni.

About the Spotted Lanternfly Response Team

The Spotted Lanternfly (SLF) is an invasive insect that has been causing significant economic and environmental harm in Pennsylvania. As a member of the Arenaflex Spotted Lanternfly Response Team, you will play a critical role in helping concerned citizens adapt to the presence of the SLF and reduce its impact on the commonwealth. You will serve as a first-line point of contact for external stakeholders, providing information and resources to help them manage the SLF and its effects.

Key Responsibilities

As a Part-Time Customer Service Representative on the Arenaflex Spotted Lanternfly Response Team, you will be responsible for:

• Maintaining the overall operation and professional image of the customer-focused call center
• Serving as a first-line point of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting and/or looking for additional information and resources
• Responding and referring customer questions and/or needs, providing appropriate response/service for the situation; and referring to other department(s)/unit(s) when necessary
• Corresponding with a diverse customer base by phone, video conference, email, or regular mail
• Investigating unusual situations or concerns and assisting in problem resolution
• Operating various equipment and computer systems, including proficiency with Microsoft Word and Excel
• Assisting with any required reporting with the Arenaflex SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture
• Ensuring the quality of all call center services

Essential Qualifications

To be successful in this role, you must possess:

• Excellent verbal and written communication skills in English, and valued in Spanish
• Excellent interpersonal skills, with the ability to build effective working relationships with colleagues and clientele
• Ability to work as an active member of a team
• Very organized and able to work with a sense of urgency to meet the expectations of concerned citizens
• Ability to engage with diverse populations and meet audience needs through the call center and referencing additional resources

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Customer service, call center, sales, client management, information technology, and/or an understanding of basic entomology experience
• Ability to work in a fast-paced environment and adapt to changing situations
• Familiarity with Microsoft Office and other software applications
• Experience working with diverse populations and cultures

Skills and Competencies

To succeed in this role, you will need to demonstrate the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Strong problem-solving and analytical skills
• Ability to adapt to changing situations and priorities
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

As a member of the Arenaflex Spotted Lanternfly Response Team, you will have opportunities to:

• Develop your skills and knowledge in customer service, entomology, and related fields
• Work with a diverse team of professionals and learn from their experiences
• Participate in training and professional development programs to enhance your skills and knowledge
• Contribute to the development of policies and procedures related to the SLF response effort
• Collaborate with other departments and units within Arenaflex to advance the university's mission and goals

Work Environment and Company Culture

As a member of the Arenaflex Spotted Lanternfly Response Team, you will work in a dynamic and fast-paced environment that values diversity, equity, inclusion, and sustainability. You will be part of a team that is committed to making a positive impact on the commonwealth and the world. Our work environment is collaborative, inclusive, and supportive, with opportunities for professional growth and development.

Compensation, Perks, and Benefits

As a Part-Time Customer Service Representative on the Arenaflex Spotted Lanternfly Response Team, you will receive:

• Competitive hourly rate
• Opportunities for professional growth and development
• Collaborative and inclusive work environment
• Access to training and professional development programs
• Opportunities to work with a diverse team of professionals
• Flexible scheduling to accommodate your needs

How to Apply

If you are passionate about delivering exceptional customer service and making a positive impact on your community, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through the Arenaflex website.

Equal Employment Opportunity

Arenaflex is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Accommodations for Applicants with Disabilities

If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473 for assistance.

Employment with Arenaflex

Employment with Arenaflex will require successful completion of background check(s) in accordance with university policies.

Penn State Policies

Arenaflex is committed to advancing diversity, equity, inclusion, and sustainability in all of its forms. We value inclusion as a core strength and an essential element of our public service mission. Apply for this job