Experienced Customer Service Representative II – Nurse Aide Registry Services

Join arenaflex, a leading organization dedicated to creating a positive impact in the lives of fellow Texans, as a highly skilled Customer Service Representative II in the Nurse Aide Registry (NAR) unit. As a valued member of our team, you will play a critical role in providing exceptional customer service support to nurse aides, nursing facility staff, and the general public. If you are passionate about delivering top-notch service, working in a fast-paced call center environment, and making a meaningful difference in the lives of others, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic organization committed to creating a positive impact in the lives of fellow Texans. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement, and more. Explore more details on the Benefits of Working at arenaflex webpage.

Job Summary

The Customer Service Representative II will serve as the primary contact for the NAR unit, responding to inquiries via call center from nursing facility staff, nurse aides, and the general public. This role requires exceptional communication skills, both verbal and written, to explain rules, procedures, and policies to customers. The successful candidate will also be responsible for reviewing applications, researching information to resolve nurse aide problems/complaints, creating and maintaining related activity logs, files, and reports, and providing deficiency information for applicants who must provide additional information/documentation to qualify for an update to the system.

Key Responsibilities

- Serve as primary contact for the NAR unit, responding to inquiries via call center from nursing facility staff, nurse aides, and the general public. - Communicate by telephone and e-mail to explain rules, procedures, and policies to customers. - Interpret NAR statues, rules, regulations, policies, and procedures to process routine applications to register nurse aides in the State of Texas. - Review applications submitted through the long-term care licensure system Texas Unified License Information Portal (TULIP) to renew/issue certification and update data files. - Research information to resolve nurse aide problems/complaints as they relate to Nurse Aide Services. - Create and maintain related activity logs, files, and reports on services. - Provide deficiency information for applicants who must provide additional information/documentation to qualify for an update to the system. - Attend work on a regular and predictable schedule in accordance with agency leave policy and perform other duties as assigned.

Essential Qualifications

- Experience working in a call center environment. - Bilingual in both English and Spanish preferred. - Experience in providing excellent customer service. - High School diploma or GED equivalent is preferred. - Experience in handling high volume telephone inquiries and/or data entry preferred. - Ability to work 8:00am to 5:00pm. - Must be able to pass registry checks including Nurse Aide, Medication Aide, and Employee Misconduct.

Preferred Qualifications

- Experience in a healthcare-related field. - Knowledge of call center operations. - Skill in using software programs including Microsoft Excel, Word, Outlook, and Teams. - Ability to explain policies and procedures and provide detailed instructions to others.

Skills and Competencies

- Excellent communication and interpersonal skills. - Ability to work in a fast-paced call center environment. - Strong problem-solving and analytical skills. - Ability to maintain confidentiality and handle sensitive information. - Strong organizational and time management skills. - Ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing opportunities for career growth and development. As a Customer Service Representative II, you will have the opportunity to: - Develop your skills and knowledge in customer service, communication, and problem-solving. - Work with a dynamic team of professionals who are passionate about making a difference in the lives of others. - Participate in ongoing training and development programs to enhance your skills and knowledge. - Take on additional responsibilities and challenges to advance your career.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our work environment is collaborative, supportive, and fast-paced, with a focus on delivering exceptional customer service. As a Customer Service Representative II, you will have the opportunity to work with a talented team of professionals who are passionate about making a difference in the lives of others.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package, including: - 100% paid employee health insurance for full-time eligible employees. - A defined benefit pension plan. - Generous time off benefits. - Opportunities for career advancement and professional development. - A dynamic and inclusive work environment.

How to Apply

If you are passionate about delivering exceptional customer service, working in a fast-paced call center environment, and making a meaningful difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [arenaflex Careers](careers.arenaflex.texas.gov).

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.

Contact Us

If you have any questions or would like more information about this opportunity, please contact our HR department at [arenaflex HR](hr.arenaflex.texas.gov).

Apply Now

Don't miss this opportunity to join arenaflex as a Customer Service Representative II. Apply now and take the first step towards a rewarding career in customer service! Apply for this job