Experienced Customer Service Representative Team Lead – National Remote

At arenaflex, we're dedicated to delivering care, aided by technology to help millions of people live healthier lives. As a global organization, we're committed to advancing health equity on a global scale. If you're passionate about making a difference in the lives of others and are looking for a challenging yet rewarding career opportunity, we invite you to join our team as an Experienced Customer Service Representative Team Lead – National Remote. About arenaflex arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our work is guided by a culture of diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a supportive and dynamic work environment. As a team member, you'll have the opportunity to make a meaningful impact on the communities we serve and contribute to our mission of advancing health equity on a global scale. Job Summary As an Experienced Customer Service Representative Team Lead – National Remote, you'll play a critical role in answering incoming calls with questions regarding arenaflex Salt Lake County Behavioral Health Providers, services available in Salt Lake County, as well as Medicaid benefit plans. You'll be responsible for providing exceptional customer service, researching and providing referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers, and utilizing a computer database to verify Medicaid eligibility. You'll also be required to complete additional administrative tasks as assigned that support the Care Coordination team. Primary Responsibilities * Taking inbound calls and responding to customer inquiries * Over the phone, researching and providing referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers * Utilizing a computer database to verify Medicaid eligibility * Offering additional information such as phone numbers or addresses to individuals who have contacted the wrong organization * Completing additional administrative tasks as assigned that support the Care Coordination team Required Qualifications * High School Diploma / GED * Must be 18 years of age or older * 2+ years of Customer Service experience working with the insurance, medical, behavioral health setting or financial technology * Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications * Ability to work full-time, Sunday – Saturday; 8:00am - 11:00pm EST (October - March) and Monday – Friday 8:00am – 11:00pm EST (April – September) including the flexibility to work occasional overtime given the business need Preferred Qualifications * Familiarity working with Financial Health Technology Telecommuting Requirements * Ability to keep all company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills * Strong organizational skills * Ability to understand multiple services and multiple benefit plans for Medicaid * Ability to multi-task * All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy Compensation and Benefits * Hourly range: $19.47 to $38.08 per hour (based on local labor markets, education, work experience, certifications, etc.) * Comprehensive benefits package, including medical, dental, and vision insurance * Incentive and recognition programs * Equity stock purchase * 401k contribution (subject to eligibility requirements) * Flexible work arrangements, including remote work options Diversity, Equity, and Inclusion At arenaflex, we're committed to creating a diverse, equitable, and inclusive work environment where everyone has the opportunity to thrive. We believe that diversity creates a healthier atmosphere and are proud to be an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. How to Apply If you're passionate about making a difference in the lives of others and are looking for a challenging yet rewarding career opportunity, we invite you to apply for the Experienced Customer Service Representative Team Lead – National Remote position at arenaflex. Please visit our careers website to submit your application. Application Deadline This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. About arenaflex arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our work is guided by a culture of diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a supportive and dynamic work environment. As a team member, you'll have the opportunity to make a meaningful impact on the communities we serve and contribute to our mission of advancing health equity on a global scale. Join our team At arenaflex, we're committed to creating a diverse, equitable, and inclusive work environment where everyone has the opportunity to thrive. We believe that diversity creates a healthier atmosphere and are proud to be an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Apply now Don't miss this opportunity to join our team and make a difference in the lives of others. Apply now for the Experienced Customer Service Representative Team Lead – National Remote position at arenaflex. ```html

Experienced Customer Service Representative Team Lead – National Remote

At arenaflex, we're dedicated to delivering care, aided by technology to help millions of people live healthier lives. As a global organization, we're committed to advancing health equity on a global scale. If you're passionate about making a difference in the lives of others and are looking for a challenging yet rewarding career opportunity, we invite you to join our team as an Experienced Customer Service Representative Team Lead – National Remote.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our work is guided by a culture of diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a supportive and dynamic work environment. As a team member, you'll have the opportunity to make a meaningful impact on the communities we serve and contribute to our mission of advancing health equity on a global scale.

Job Summary

As an Experienced Customer Service Representative Team Lead – National Remote, you'll play a critical role in answering incoming calls with questions regarding arenaflex Salt Lake County Behavioral Health Providers, services available in Salt Lake County, as well as Medicaid benefit plans. You'll be responsible for providing exceptional customer service, researching and providing referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers, and utilizing a computer database to verify Medicaid eligibility. You'll also be required to complete additional administrative tasks as assigned that support the Care Coordination team.

Primary Responsibilities

• Taking inbound calls and responding to customer inquiries
• Over the phone, researching and providing referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers
• Utilizing a computer database to verify Medicaid eligibility
• Offering additional information such as phone numbers or addresses to individuals who have contacted the wrong organization
• Completing additional administrative tasks as assigned that support the Care Coordination team

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 2+ years of Customer Service experience working with the insurance, medical, behavioral health setting or financial technology
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work full-time, Sunday – Saturday; 8:00am - 11:00pm EST (October - March) and Monday – Friday 8:00am – 11:00pm EST (April – September) including the flexibility to work occasional overtime given the business need

Preferred Qualifications

• Familiarity working with Financial Health Technology

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

• Strong organizational skills
• Ability to understand multiple services and multiple benefit plans for Medicaid
• Ability to multi-task
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits

Hourly range: $19.47 to $38.08 per hour (based on local labor markets, education, work experience, certifications, etc.)

Comprehensive benefits package, including medical, dental, and vision insurance

Incentive and recognition programs

Equity stock purchase

401k contribution (subject to eligibility requirements)

Flexible work arrangements, including remote work options

Diversity, Equity, and Inclusion

At arenaflex, we're committed to creating a diverse, equitable, and inclusive work environment where everyone has the opportunity to thrive. We believe that diversity creates a healthier atmosphere and are proud to be an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

How to Apply

If you're passionate about making a difference in the lives of others and are looking for a challenging yet rewarding career opportunity, we invite you to apply for the Experienced Customer Service Representative Team Lead – National Remote position at arenaflex. Please visit our careers website to submit your application.

Application Deadline

This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

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