Experienced Supply Chain Customer Service Representative – Graham, TX
At arenaflex, we're on a mission to revolutionize the way we manage supply chains and deliver exceptional customer experiences. As an Experienced Supply Chain Customer Service Representative, you'll play a vital role in ensuring the smooth flow of materials and products through our supply chain while providing top-notch customer service. If you're a proactive problem-solver with excellent communication skills and a passion for supply chain management, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions for supply chain management, customer service, and production support. Our team is dedicated to delivering exceptional results and building long-lasting relationships with our customers. We're committed to fostering a culture of collaboration, innovation, and continuous learning, and we're excited to welcome talented individuals like you to our team.
Job Summary
As an Experienced Supply Chain Customer Service Representative, you'll be responsible for managing the flow of materials and products through our supply chain, providing exceptional customer service, and supporting production operations. You'll work closely with our production team, vendors, and customers to ensure timely delivery of products and resolve any issues that may arise. If you're a detail-oriented, proactive problem-solver with excellent communication skills, we encourage you to apply for this exciting opportunity.
Responsibilities
*
Supply Chain Management
+ Utilize the Enterprise Resource Planning (ERP) system to create and manage purchase orders for raw materials, components, and supplies. + Monitor inventory levels and ensure timely replenishment to support production schedules. + Coordinate with vendors to track order status and resolve any delivery issues. + Process receiving transactions in the ERP system, ensuring accuracy and completeness. + Maintain accurate records of all purchasing and receiving activities.
Customer Service
+ Enter customer orders into the ERP system accurately and efficiently. + Respond to customer inquiries regarding order status, product availability, and shipping information. + Provide timely and professional customer service via phone, email, and in person. + Resolve customer complaints and issues. + Maintain accurate customer information within the ERP system.
Production Support
+ Generate production orders from customer orders or inventory requirements. + Process job cards and track production progress. + Collaborate with production personnel to ensure timely completion of orders. + Assist in maintaining accurate production data within the ERP system.
ERP System Management
+ Become proficient in utilizing the company's ERP system for all assigned tasks. + Identify and report any ERP system issues to the ERP Coordinator. + Participate in ERP system training and updates as required.
Requirements
* Education: Associate's degree or equivalent required; bachelor's degree preferred.
- Experience: 1-4 years of experience in supply chain, customer service, or a related field.
- Skills:
+ Proactive problem-solver + Excellent communication and interpersonal skills + Organizational and time-management skills + Ability to work independently and as part of a team + Detail-oriented with a high level of accuracy + Ability to learn new programs and processes quickly
- Computer Skills: Proficiency in Microsoft Office Suite and experience working with an ERP system.
What We Offer
* Competitive Pay: $15-20/hour depending on experience.
- Comprehensive Benefits Package: Health, dental, and vision insurance, as well as a 401(k) plan.
- Incentive and Recognition Program: Opportunities for bonuses and recognition for outstanding performance.
- Career Growth Opportunities: Professional development and training to help you advance in your career.
- Collaborative Work Environment: A dynamic and supportive team that values collaboration and innovation.
How to Apply
If you're a motivated and detail-oriented individual with a passion for supply chain management and customer service, we encourage you to apply for this exciting opportunity. Please register at [www.arenaflex.com/apply](http://www.arenaflex.com/apply) and come to our office at 4020 Call Field Rd, Monday-Friday between the hours of 9am-4pm for a prescreen interview. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [[email protected]](mailto:[email protected]).
Pay and Benefits
The pay offered to a successful candidate will be based on several factors, including education, work experience, work location, specific job duties, certifications, etc. In addition to competitive pay, arenaflex offers a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan. We also offer an incentive and recognition program to reward outstanding performance and provide opportunities for career growth and development. Apply for this job