Experienced Retail Service Team Member – Customer Experience Specialist

At arenaflex, we're more than just a retail destination – we're a creative haven where imagination knows no bounds. As a leading arts and crafts retailer, we're passionate about fueling the joy of creativity in our customers and providing a unique shopping experience that sets us apart. We're seeking an experienced Retail Service Team Member – Customer Experience Specialist to join our team in SAN ANGELO, TX. If you're a customer-centric individual with a passion for delivering exceptional service, we want to hear from you!

Job Summary:

As a Retail Service Team Member – Customer Experience Specialist, you'll be the face of arenaflex, providing an unparalleled shopping experience for our customers. You'll be responsible for delivering friendly customer service, helping customers shop our store, and finding what they're looking for. You'll also ensure that all customers receive a fast and friendly checkout experience, engage with them on our Rewards program and Private Label Credit Cards, and educate them on our Voice of Customer (VOC) survey. If you're a team player with excellent communication skills and a passion for customer satisfaction, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Help customers shop, locate products, and provide them with solutions

• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross-trained in Custom Framing selling and production

Preferred Qualifications:

* Retail and/or customer service experience preferred

• Ability to work in a fast-paced environment with multiple priorities
• Excellent communication and interpersonal skills
• Ability to lift heavy boxes and access high shelves by ladder or similar equipment
• Ability to remain standing for long periods of time and move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching

Work Environment:

* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings

Benefits:

* Competitive hourly rate

• Opportunities for career growth and professional development
• Comprehensive benefits package, including health insurance, paid time off, and tuition assistance
• Generous employee discounts
• Recognition and rewards for outstanding performance
• A fun and dynamic work environment with a team of passionate and creative individuals

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe that our Team Members are the heart of our business, and we're dedicated to providing them with the resources and opportunities they need to succeed. As a Retail Service Team Member – Customer Experience Specialist, you'll be part of a dynamic team that's passionate about delivering exceptional customer service and creating a unique shopping experience. If you're looking for a challenging and rewarding role that will help you grow both personally and professionally, we encourage you to apply for this exciting opportunity.

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [careers.michaels.com/us/en/job/R00275461/Customer-Service-Retail-Service-Team-Member](http://careers.michaels.com/us/en/job/R00275461/Customer-Service-Retail-Service-Team-Member). We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. We are committed to creating a workplace that's inclusive, supportive, and empowering for all Team Members. We welcome applications from diverse candidates and are dedicated to providing reasonable accommodations for individuals with disabilities. If you require a reasonable accommodation to apply for this role or to perform the essential functions of the job, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster:

arenaflex is committed to providing a workplace that's free from discrimination and harassment. We're proud to be an Equal Opportunity Employer and are committed to creating a workplace that's inclusive and supportive for all Team Members. For more information, please visit our EEOC Know Your Rights Poster.

Federal FMLA Poster:

arenaflex is committed to providing a workplace that's supportive and inclusive for all Team Members. We're proud to be an Equal Opportunity Employer and are committed to creating a workplace that's free from discrimination and harassment. For more information, please visit our Federal FMLA Poster.

Federal EPPAC Poster:

arenaflex is committed to providing a workplace that's supportive and inclusive for all Team Members. We're proud to be an Equal Opportunity Employer and are committed to creating a workplace that's free from discrimination and harassment. For more information, please visit our Federal EPPAC Poster. Apply for this job