Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience at arenaflex

At arenaflex, we are committed to providing exceptional patient care and delivering a distinctive and delightful customer experience. As a Pharmacy Customer Service Associate, you will play a vital role in ensuring our patients receive the highest level of service and care. If you are passionate about delivering exceptional customer experiences and have a strong desire to work in a dynamic and patient-centric environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company dedicated to improving the lives of our patients and customers. With a strong commitment to innovation, quality, and patient care, we strive to create a positive and supportive work environment that fosters growth and development. Our team of dedicated professionals is passionate about delivering exceptional patient experiences and making a meaningful difference in our communities.

Key Responsibilities

As a Pharmacy Customer Service Associate at arenaflex, you will be responsible for:

• Modeling and delivering a distinctive and delightful customer experience, ensuring that our patients receive exceptional care and service.
• Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service.
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience.
• Recommending items for sale to customers and recommending trade-up and/or companion items.
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed.
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records.
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Strictly adhering to the arenaflex policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager.
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
• Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs.
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise.
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
• Assuming web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, delivers orders to customers as they arrive at store).
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers.

Essential Qualifications

* High school diploma or equivalent required; pharmacy technician certification (PTCB) or state required certification/registration preferred.

• 1-2 years of experience in a pharmacy or retail environment, preferably in a customer-facing role.
• Excellent communication and interpersonal skills, with the ability to work effectively with patients, customers, and healthcare professionals.
• Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments.
• Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
• Basic computer skills, with the ability to learn and use pharmacy systems and software.

Preferred Qualifications

* Previous experience working in a pharmacy or retail environment, preferably in a customer-facing role.

• PTCB certification or state required certification/registration.
• Experience with pharmacy systems and software.
• Strong knowledge of pharmacy operations and procedures.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to work effectively with patients, customers, and healthcare professionals.

• Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments.
• Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
• Basic computer skills, with the ability to learn and use pharmacy systems and software.
• Strong knowledge of pharmacy operations and procedures.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Pharmacy Customer Service Associate, you will have the opportunity to:

• Develop your skills and knowledge in pharmacy operations and procedures.
• Work with a team of dedicated professionals who are passionate about delivering exceptional patient experiences.
• Participate in ongoing training and development programs, including PTCB certification and continuing education credits.
• Take on additional responsibilities and challenges as you grow and develop in your role.
• Enjoy a competitive salary and benefits package, including health insurance, retirement savings, and paid time off.

Work Environment and Company Culture

arenaflex is a dynamic and patient-centric organization that values teamwork, innovation, and continuous improvement. Our work environment is fast-paced and challenging, with a high level of accuracy and attention to detail required. We are committed to providing our employees with a positive and supportive work environment that fosters growth and development.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Health insurance
• Retirement savings
• Paid time off
• Opportunities for career growth and development
• A dynamic and patient-centric work environment
• A team of dedicated professionals who are passionate about delivering exceptional patient experiences

Conclusion

If you are passionate about delivering exceptional patient experiences and have a strong desire to work in a dynamic and patient-centric environment, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to develop your skills and knowledge in pharmacy operations and procedures, work with a team of dedicated professionals, and participate in ongoing training and development programs. Apply now to join our team and make a meaningful difference in the lives of our patients and customers. Apply for this job